Dell Tech Support Really More Of An Upsell Trap

Dell Tech Support Really More Of An Upsell Trap

Congratulations, Dell customer! You might have won! Won what, you ask? The opportunity to hand more money over to Dell for an extended warranty that you don’t necessarily need! During three calls to Dell technical support, Laptop Magazine found that technical support representatives offered a hardware warranty for a software problem, a software warranty for a hardware issue, and told a caller that he had won a mysterious daily drawing for the opportunity to buy a four-year extended warranty from Dell for the low, low price of $317. That sounds like the most boring sweepstakes ever.