After Jessica discovered holes in the plastic milk storage bags in which she kept her breastmilk, she emailed the manufacturer, Lansinoh, about the defect. Jessica got back a heartfelt apology. On top of that, they also sent her several times the amount of replacement bags than she would have ever expected to make up for the defective bags. This makes Lansinoh the newest entrant in our “Above and Beyond” hall of fame. [More]
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Lansinoh Preserves Customer's Faith, 163 Bags Of Breast Milk
By 10.1.07
Reader Kymberly sent Lasinoh Laboratories a concerned email after noticing that several of her 163 Lansinoh breast milk storage bags began to leak while defrosting:
I have in my deep freezer 163 bags of breast milk. I am a working mother and I rely on the frozen milk in order to ensure that my son can have breast milk while at daycare. Unfortunately I an having a problem with bags leaking. I have a serious problem with this because I pay for a product that is supposed to freeze and store milk. The bags are not much use if they leak half the milk they store while they are being thawed. As a Military member who constantly has the possibility of deployment, having a large stockpile of milk is more important to me than most. Every bag of milk that I have in the freezer is one more meal that my son will not have to come from a can.
