In a world where mega-retailers trying to make a buck anywhere they can will resort to terrible tactics (say it in a movie trailer voice and it sounds cooler), any examples of companies going above and beyond to serve the customer warms the cockles of our very cold and jaded hearts. Michael wrote in to shed light on one such positive experience with Amazon. [More]
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REI Gives Great Customer Service, Refunds 4-Year-Old Skis
By 7.21.08
It sounds like sports-equipment company REI actually enjoys providing good customer service—their official Return policy seems pretty lenient, and it turns out they stand by that,at least for Tom’s family:
