The software and firmware for Joe’s Western Digital portable hard drive needed updating. At least, that’s what it kept telling him. What Western Digital failed to explain to Joe was that they needed updating so that software and firmware update could wreck the hard drive. Well, that probably wasn’t the company’s original goal, but it was the end result. Now Joe doesn’t have a working hard drive, and the company isn’t about to replace it…even when they’re the ones who bricked it.