Sears Expands Another House Brand, Sells Kenmore TVs

Sears Expands Another House Brand, Sells Kenmore TVs

A few weeks ago, Sears announced with its quarterly earnings that it was looking into doing some unspecified money-making thing with its signature house brands: Kenmore, Craftsman, and DieHard. Most observers assumed that this meant selling the brands, since Sears Holdings needs some cash flow. Instead, the company is expanding the brands to include new and related like DieHard car tires and now Kenmore-brand televisions. [More]

JeepersMedia

Sears Looking To Make More Money Off Its Kenmore, Craftsman Brands, Won’t Say How

Sears Holding has a great idea: instead of relying on sales of washers, dryers, and tools, it’s going to work on a way to make more money from its trusty brands like Kenmore, Craftsman, and DieHard. As for exactly how it’s going to do that, Sears isn’t saying. [More]

Why Are So Many People Reporting Kenmore Oven Door Explosions?

Why Are So Many People Reporting Kenmore Oven Door Explosions?

Let’s start by pointing out the obvious: oven doors are not supposed to explode. They’re supposed to keep hot air in while letting us view the food cooking inside. Yet hundreds of customers with Kenmore ovens have reported shattered doors to retailer Sears, and Sears and the Consumer Products Safety Commission have reacted with a collective shrug. Past one year, issues like this are officially the customer’s problem. [More]

(JeepersMedia)

Sears Hires Experienced Consumer Appliance Executive To Run Hardlines, Maybe Sell Stuff

In a department or discount store, “hardlines” refers to tools, appliances, and furniture: the items that your parents still shop at Sears for, but that you don’t. Sears has hired a new executive in charge of their hardlines departments, which include the company’s three most important house brands: Kenmore appliances, Diehard automobile batteries, and Craftsman tools. [More]

June Recall Roundup: Melting Mason Jars And Phantom Ovens

June Recall Roundup: Melting Mason Jars And Phantom Ovens

In this month’s Recall Roundup for consumer goods, a laptop battery recall expands, mason jar night lights melt, and a friendly toy policeman is not as friendly as he initially appears to be. [More]

March Recall Roundup – Plummeting Chandeliers And Ceiling Fans

March Recall Roundup – Plummeting Chandeliers And Ceiling Fans

In this month’s Recall Roundup for non-edible items, fans and chandeliers might plummet from the ceiling, handlebars on kids’ bikes and amphibious vehicles for grown-ups fall apart, and cocktail glasses shatter for no reason. Also, there are 40,000 portable heaters out there that could spray hot oil on their owners at any time. [More]

Sears Holds Appliance Sale, Redefines The Word ‘All’

Sears Holds Appliance Sale, Redefines The Word ‘All’

In recent weeks, Sears has had some really great appliance sales, trying to drum up some business. That’s great news for Sears and for anyone who needs a new dishwasher, but confusing news for consumers who took last week’s ad literally. It offered an additional 15% off “all appliances” for customers who used their Sears credit cards, which some customers naively thought meant all appliances. [More]

Recalled Kenmore Washer Tears Family’s Clothes Apart, Sears Wouldn’t Replace It

Recalled Kenmore Washer Tears Family’s Clothes Apart, Sears Wouldn’t Replace It

$1,700 is a reasonable price for a nice Kenmore washer-dryer set that cleans and dries your family’s clothes. It is not a reasonable price for an automated Kenmore nightmare machine that rips your family’s clothing apart while washing them. Yet that was the ordeal of one family living near Sacramento, California whose washer still didn’t work after eight repairs. Eight. [More]

Sears, Kmart Recall Kenmore Fan Heaters Because They Are Not Supposed To Catch Fire

Sears, Kmart Recall Kenmore Fan Heaters Because They Are Not Supposed To Catch Fire

While flames have long kept humans warm during cold weather, fire is not the intended output of a Kenmore heat fan. That’s why Sears and Kmart have recalled 43,000 of the fans and will be issuing refunds to customers who bought them. [More]

(Great Beyond)

Buy A Plan From Sears Home Services, Get Even Less Service Than Before

Doug was working from a false assumption. He thought that the entity called “Sears Home Services” actually had the ability to diagnose and repair home appliances. Maybe someone around the office does, but none of the technicians who came out to work on his Kenmore washer and dryer seemed to know how to fix it. They were happy to sell him a service plan to cover the expense of those fruitless visits, though. [More]

(CPSC)

Sears Re-Announces Recall Of Dehumidifiers Because No One Prefers Fires Over Humidity

Would you rather have a humid living environment, or one that’s on fire? Ding ding — we’re pretty sure the owners of 800,000 dehumidifiers sold by Sears would agree with you. The retailer is again reminding consumers of a recall for a product line that had issues last summer, again, over fires linked to using the Kenmore dehumidifiers. Now might be a good time to check on your dehumidifier. [More]

Because it involves gas and stuff

You Really Don’t Need To Pay $70 For LPG Conversion Kit Delivery From Sears (Or Anyone)

Matthew bought a gas dryer, but needed one that runs on liquid propane. He only discovered this after installation. No big deal: you can get a little tiny converter, which fits in a small padded envelope. Or would, if Sears were willing to mail it. Which they are not. [More]

(hep)

Sears Dishwasher Breaks After 3 Weeks, Or Doubles As Automatic Floor Mopper

Kat didn’t say why she thought it would be a good idea to get a new dishwasher from Sears, but it didn’t seem like such a bad idea at the time, either. As an American over the age of twenty, she most likely remembers a time when the Kenmore brand name denoted quality, appliance salesmen didn’t kick you out of the store to go home and shop online, and dishwashers were supposed to last for longer than three weeks. [More]

(MrStinkhead)

Should Appliance Makers Pay To Replace Stainless Steel Appliances That Rust?

One of the more widely held beliefs about stainless steel appliances is that they will never rust. Alas, this isn’t necessarily true, as the alloy’s corrosion-resistance depends on its level of chromium and nickel. As the demand for stainless steel has risen in recent years, more customers are learning this the hard way. [More]

Kenmore ‘Elite’ Means ‘Only Eight Months Until Rust Spots Show Up’

Kenmore ‘Elite’ Means ‘Only Eight Months Until Rust Spots Show Up’

Reader Arglex recently remodeled their home and replaced all of the appliances. Like many Americans, the Arglex family have been loyal Sears customers for decades. They believed that Kenmore Elite appliances were, well, elite. Not that they would begin to rust after only a few months and not do their jobs properly. Like keeping ice cream cold. [More]

The grill in question.

Sears Offers Great Gas Grill Price Match That Goes Up In Flames After Pickup

It’s fall, which means that it’s time for apple cider donuts, driving around to peep at leaves, and summer merchandise on clearance. Paul’s dad caught a really great deal on gas grills, and bought one for him and one for himself. We wouldn’t expect this to be successful, but he managed to get Sears to price-match the sale price then at Kmart.com. Victory! But Sears being Sears, the promised refund disappeared, and Sears magically forgot that their employee had ever promised the price-match. [More]

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

I’ve shopped in enough pet stores to know that people will pay good money for snakes. One Sears customer in California got all upset yesterday when Sears came by her house to deliver a new Kenmore dishwasher from SearsOutlet.com. It was missing a few parts, which annoyed her. Oh, and there was a live snake taped to it. [More]

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Yes, it’s a story about a Sears appliance, but not about its misdelivery or problems with getting it repaired. Well, sort of. If you bought a Kenmore-branded dehumidifier from Sears or from Kmart between 2003 or 2009, unplug it right away and get in touch with the company. More than a hundred overheating units have been reported to the Consumer Products Safety Commission, and some have caught fire or melted. [More]