A few weeks ago, Sears announced with its quarterly earnings that it was looking into doing some unspecified money-making thing with its signature house brands: Kenmore, Craftsman, and DieHard. Most observers assumed that this meant selling the brands, since Sears Holdings needs some cash flow. Instead, the company is expanding the brands to include new and related like DieHard car tires and now Kenmore-brand televisions. [More]
Sears Holding has a great idea: instead of relying on sales of washers, dryers, and tools, it’s going to work on a way to make more money from its trusty brands like Kenmore, Craftsman, and DieHard. As for exactly how it’s going to do that, Sears isn’t saying. [More]
Let’s start by pointing out the obvious: oven doors are not supposed to explode. They’re supposed to keep hot air in while letting us view the food cooking inside. Yet hundreds of customers with Kenmore ovens have reported shattered doors to retailer Sears, and Sears and the Consumer Products Safety Commission have reacted with a collective shrug. Past one year, issues like this are officially the customer’s problem. [More]
In a department or discount store, “hardlines” refers to tools, appliances, and furniture: the items that your parents still shop at Sears for, but that you don’t. Sears has hired a new executive in charge of their hardlines departments, which include the company’s three most important house brands: Kenmore appliances, Diehard automobile batteries, and Craftsman tools. [More]
In this month’s Recall Roundup for consumer goods, a laptop battery recall expands, mason jar night lights melt, and a friendly toy policeman is not as friendly as he initially appears to be. [More]
In this month’s Recall Roundup for non-edible items, fans and chandeliers might plummet from the ceiling, handlebars on kids’ bikes and amphibious vehicles for grown-ups fall apart, and cocktail glasses shatter for no reason. Also, there are 40,000 portable heaters out there that could spray hot oil on their owners at any time. [More]
In recent weeks, Sears has had some really great appliance sales, trying to drum up some business. That’s great news for Sears and for anyone who needs a new dishwasher, but confusing news for consumers who took last week’s ad literally. It offered an additional 15% off “all appliances” for customers who used their Sears credit cards, which some customers naively thought meant all appliances. [More]
$1,700 is a reasonable price for a nice Kenmore washer-dryer set that cleans and dries your family’s clothes. It is not a reasonable price for an automated Kenmore nightmare machine that rips your family’s clothing apart while washing them. Yet that was the ordeal of one family living near Sacramento, California whose washer still didn’t work after eight repairs. Eight. [More]
While flames have long kept humans warm during cold weather, fire is not the intended output of a Kenmore heat fan. That’s why Sears and Kmart have recalled 43,000 of the fans and will be issuing refunds to customers who bought them. [More]
Doug was working from a false assumption. He thought that the entity called “Sears Home Services” actually had the ability to diagnose and repair home appliances. Maybe someone around the office does, but none of the technicians who came out to work on his Kenmore washer and dryer seemed to know how to fix it. They were happy to sell him a service plan to cover the expense of those fruitless visits, though.
Would you rather have a humid living environment, or one that’s on fire? Ding ding — we’re pretty sure the owners of 800,000 dehumidifiers sold by Sears would agree with you. The retailer is again reminding consumers of a recall for a product line that had issues last summer, again, over fires linked to using the Kenmore dehumidifiers. Now might be a good time to check on your dehumidifier. [More]
Matthew bought a gas dryer, but needed one that runs on liquid propane. He only discovered this after installation. No big deal: you can get a little tiny converter, which fits in a small padded envelope. Or would, if Sears were willing to mail it. Which they are not.
Kat didn’t say why she thought it would be a good idea to get a new dishwasher from Sears, but it didn’t seem like such a bad idea at the time, either. As an American over the age of twenty, she most likely remembers a time when the Kenmore brand name denoted quality, appliance salesmen didn’t kick you out of the store to go home and shop online, and dishwashers were supposed to last for longer than three weeks. [More]
One of the more widely held beliefs about stainless steel appliances is that they will never rust. Alas, this isn’t necessarily true, as the alloy’s corrosion-resistance depends on its level of chromium and nickel. As the demand for stainless steel has risen in recent years, more customers are learning this the hard way. [More]
Reader Arglex recently remodeled their home and replaced all of the appliances. Like many Americans, the Arglex family have been loyal Sears customers for decades. They believed that Kenmore Elite appliances were, well, elite. Not that they would begin to rust after only a few months and not do their jobs properly. Like keeping ice cream cold.
It’s fall, which means that it’s time for apple cider donuts, driving around to peep at leaves, and summer merchandise on clearance. Paul’s dad caught a really great deal on gas grills, and bought one for him and one for himself. We wouldn’t expect this to be successful, but he managed to get Sears to price-match the sale price then at Kmart.com. Victory! But Sears being Sears, the promised refund disappeared, and Sears magically forgot that their employee had ever promised the price-match.
I’ve shopped in enough pet stores to know that people will pay good money for snakes. One Sears customer in California got all upset yesterday when Sears came by her house to deliver a new Kenmore dishwasher from SearsOutlet.com. It was missing a few parts, which annoyed her. Oh, and there was a live snake taped to it.
Yes, it’s a story about a Sears appliance, but not about its misdelivery or problems with getting it repaired. Well, sort of. If you bought a Kenmore-branded dehumidifier from Sears or from Kmart between 2003 or 2009, unplug it right away and get in touch with the company. More than a hundred overheating units have been reported to the Consumer Products Safety Commission, and some have caught fire or melted.