Ted in Brooklyn wanted a visible public record of his interactions with Time Warner Cable. He decided to liveblog his experience, somewhere that people might actually see it. That place was a review on Time Warner Cable’s New York City Yelp page. He updated the page as events became more convoluted and Kafkaesque. There are a lot of updates.
Reader Aaron directs us to his recent delightful experience with Comcast’s internet service. The tale begins when he finds the cable that is supposed to be supplying Comcast to his thirsty computer… draped across his driveway. This event causes one of those Kafkaesque situations where the tech guy calls to make sure you are home, even though the CSR said you didn’t need to be home, and then the tech doesn’t show up because he says you said you weren’t home, but you clearly were home, even though you didn’t need to be home…
Reader Lindsay wants to give money to Verizon FiOS because she likes the product so very much. Sadly, there’s some sort of glitch with her address and Verizon won’t fix it, or call her back, no matter how many times she calls.
Reader Justin may have discovered the real reason for California’s fiscal crisis. He owes the DMV $14, but says that the DMV doesn’t seem to want his money. Which is strange, since this is the opposite of how most people think of the DMV. Maybe they don’t have any lines, either.
Update: Delta representatives are in touch with Martin and his family, and we’ll let you know when they work something out.
Martin’s 5-year-old stepdaughter has had a very eventful holiday week. So has her family. Flying as an unaccompanied minor, she had to miss her original flight on AirTran and her family booked another at the last minute. The first reasonably priced flight available was on NWA/Delta, but her parents tell us that communication between different departments seems to have shut down–resulting in fees, hours of delays, and the child ultimately missing her flight because the airline didn’t mark down that the unaccompanied minor fee had already been paid.
Are you unhappy with your recent experience with Delta airlines? Would you like to talk to someone about it? Using a telephone? Too bad. Delta doesn’t even have a dedicated customer service phone number anymore. If you want to talk to them, like Time’s Richard Zoglin did, you will have to call their corporate headquarters on an unpublicized number. You will then be told that they don’t accept customer complaints by telephone and be sent back to the website.