When people switch from one phone provider to another, even for landline service, they’re supposed to be able to port their phone number from their old phone company to their new one. That didn’t happen for one new Comcast customer, who lost her phone number of 15 years when she switched from AT&T. [More]
Comcast is reigning Worst Company in America champion for a reason: we’ve seen story after story after story where consumers have struggled just to get basic service from the company. But Comcast cable head Neil Smit was confident (or delusional) when he told a panel at the International CES that customer service would soon be the best product to come from the company.
Comcast has an image problem… mostly because its customer service is consistently ranked among the worst — not just of cable companies, but of all customer-facing businesses in the U.S. So maybe that’s not so much an image problem as it is a systemic rot that has been allowed to fester because the company has virtually no competition. So how to deal with this problem? Promote someone and claim that he’s going the answer to all your problems. [More]
A week after the posting of the neediest customer-retention call in Comcast history, the fallout continues, with the company’s Chief Operating Officer telling Comcast employees in a memo leaked to Consumerist that the incident was “painful to listen to,” but that the rep “did a lot of what we trained him…to do.” [More]
There are many changes that could improve cable television and broadband internet service in the United States, but “more mergers” certainly isn’t one of them. That’s why we started screaming hysterically in the Consumerist offices today when we learned that Charter and Comcast are both weighing their options and thinking about acquiring Time Warner Cable. [More]
Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]
The final episode of 30 Rock aired on NBC last night, and whether you enjoyed the series or not (we did), you had to admire how it was never afraid of biting the hands that fed it for seven seasons. [More]
For the first time in thirteen months, Andrea can do something that seemed impossible only a few weeks ago. She can surf over to YouTube, select a video, and have it play.For most people, this wouldn’t be all that amazing, but Andrea has been fighting with Comcast to get the fast data speeds that she was promised and that she needs to do her job. After a yearlong saga, how did she finally catch the attention of someone at Kabletown? Lots of blogging, a mention on Consumerist, and the heroic efforts of the Comcast Cares team. [More]
When you put a monthly bill on auto pay, it’s easy to occasionally take for granted that the right amount of money is being taken out every 30 days. But when the company you’re paying doesn’t seem to know whether or not you’re enrolled in auto pay, you can end up screwed. [More]
M. has had it with Comcast. In fact, she’s not even a customer of theirs anymore. But the good people of Kabletown owe her a $143 refund after she canceled service in February, and she can’t get her money out of their clutches. Even the customer service heroes of the Twitter team promise her that a check is on its way…but it never shows. At this point, it isn’t even about the money anymore.
David has finally reached the end of his cable when it comes to Comcast reception at his house. He has had multiple technicians out to help. He has contacted the executive customer service SWAT team. He has Twittered. His connection is still crappy, and he’s locked in a contract. He finally fired off this letter to company executives, hoping that people at or above the Jack Donaghy level can help him receive the service he’s actually paying for.
A few months ago, the Federal Communications Commission approved Comcast’s purchase of NBC by a vote of 4-1. At the time, many people joked that the commissioners were all just securing themselves a gig at Comcast for their post-FCC careers. Today, that joke became less funny after Comcast confirmed it has indeed hired one of the four commissioners who approved the controversial deal.
One year ago today, Consumerist.com became a wholly owned subsidiary of Kabletown. But rather than celebrating the anniversary of this union, we have spent recent weeks locked in negotiations with our Kabletown overlords. Unfortunately, those discussions have proven fruitless. So unless a resolution is reached by midnight ET tonight, readers of Consumerist may be unable to cheer on their favorites in this year’s Worst Company In America tournament.
Finally, after a week of watching from its locker room, the reigning Worst Company In America steps into the ring to defend its title.
Even if a shirt is purchased as part of a joke, it should hold up to multiple wearings and washings, right? Michael ordered a polo shirt with the Buy More store logo from the NBC series “Chuck.” The shirt is clearly defective, with a seam under the front buttons already unraveling, but NBC is holding firm: they won’t exchange the shirt for a non-defective one. What would Big Mike say?
NBC Universal employees lost a space — the company, merged with Comcast, is now known as “NBCUniversal” — but gained a nifty gift basket. Included was a welcome letter, a book on company history, 25 Comcast shares and passes to Universal Studios.
Both the FCC and the Justice Department have effectively cleared the way for Comcast (aka, that cable company from Philadelphia) to own a majority of NBC Universal, but the regulators did so with several strings attached to the deal. But the question remains: Will these rules do anything to protect consumers?