All of the big ISPs hate the FCCs new net neutrality rule. They’ve been protesting the agency’s decision since before it was even made. And yet the top executives at the cable ISPs have all by now explained why net neutrality is not actually a threat to their businesses, and this week was AT&T CEO Randall Stephenson’s turn.
Executives love to justify price increases or staff reductions by hauling out the customer service argument, because then any complaint you make can be framed as self-defeating. (“Don’t you want better service?”) On that note, Spirit’s CEO Ben Baldanza told travel blogger Christopher Elliott last week that the new carry-on bag fee is really intended to reduce gate delays. Remember to send a thank-you card to Baldanza.