Every day, people in America get married. Some of them change their last names. Evidently, though, no one in the history of Chase Bank has ever done this while they were in the middle of paying off their car loan. See, until the loan is paid, the bank has a lien on your car’s title. If you want to change the name on your car title and the loan hasn’t been paid off yet, Chase won’t let that happen. This isn’t a problem unless you have to move and register your car in a different state after your name change but before the car is paid off. That’s what happened to Michael’s wife, and how she ended up in a loop of bureaucracy sending them back and forth from Chase to the Maryland Vehicle Administration.