In 2009, loyal Sprint customer Matt jumped ship to AT&T, enticed by the glorious glossy screen of the then-exclusive Jesus Phone. I mean, iPhone. He sends $300 per month to AT&T for the four iPhones on his account. One would think that this would entitle him to an actual working mobile phone. Don’t be silly. Matt’s tale of woe includes months of frustration, including huge business deals lost due to crappy phone service.
Wow, those iPhones really are amazing. Chris’ iPhone can make a call from Nicaragua the same time it’s incurring a data roaming charge in Mexico—all without leaving Chris’ side in the U.S. Some skeptics will probably just say there’s a problem with AT&T’s records, or the phone’s SIM card was cloned or something, but AT&T believes. That’s why they want Chris to pay that bill each month it keeps happening.
Only the first lucky clutch of people in line today at AT&T stores will walk out with a new iPhone 3G in-hand. There were only 30 phones available in total at the the biggest AT&T store in Waterbury CT, at the Brass Mill Center, according to a store employee. Reporting from the line, reader Kevin says that everyone else was given an option to buy a slip of paper for $226.79 (see a scan of it posted inside), have the phone shipped from the warehouse to you, then you come back to the store to activate the phone. Customers will have to pay for the shipping charges for this favor.
When I heard that the iPhone activations were completely borked, I thought, man, that’s what you get for partnering with the Death Star. But from what reader Justin heard from an ATT rep, oh-so-pristine Appple might actually be the one with blemishes. He writes,
A nation-wide epic fail of the iPhone activation systems has gutted the release of the new iPhone 3G. Here’s an account from reader Tyler: