Verizon Won't Give Elderly Couple Their $600 Back

Verizon Won't Give Elderly Couple Their $600 Back

Bonnie’s elderly parents switched from Verizon dial-up to Verizon DSL, but Verizon didn’t turn off their dial-up account when switching them to DSL. They somehow failed to notice when they continued to be charged for dialup. For two years.

ISPs Threaten Metered Broadband As Net Neutrality Looms

ISPs Threaten Metered Broadband As Net Neutrality Looms

Remember when you called up your ISP and, after an unholy modem screech, were billed for every minute you spent online? (Actually, it occurs to me that many Consumerist readers probably don’t remember this.) If ISPs’ current efforts pay off, we may all soon be paying for every little byte of Internet that we use.

Comcast To Warn You If Your Zombie Computer Is Secretly Spamming People

Comcast To Warn You If Your Zombie Computer Is Secretly Spamming People

Where does spam come from? Well, there are these things called botnets. They’re networks of hijacked computers that secretly do the bidding of their masters. Often, they send out spam. Comcast plans to offer an automated service that will inform you, within your browser, if your computer is behaving as if it has been compromised by malware.

AT&T DSL Customer Sold Wrong Series Of Tubes

AT&T DSL Customer Sold Wrong Series Of Tubes

Richard is annoyed at AT&T. Due to what we will optimistically call a mixup, he didn’t exactly get the DSL service he ordered and was paying for. While he has straightened things out with the company, he wants to keep other customers in his area from having the same experience.

FCC Proposes New, Awesome, Net Neutrality Rules

FCC Proposes New, Awesome, Net Neutrality Rules

The FCC today proposed new rules to protect and preserve “net neutrality,” the idea that ISPs must treat all users the same and not prejudice against different types of customers. In a speech, Chairman Julius Genachowski supported adopting the “Four Freedoms” first articulated by the FCC in 2004 (PDF) not just as principles but as formal rules, and adding two more: “non-discrimination” and “transparency.” The big networks are, naturally, incensed.

FCC To Propose Net Neutrality Rules Tomorrow

FCC To Propose Net Neutrality Rules Tomorrow

The government is finally cracking down on Net neutrality? Yes, it’s time! Tomorrow, the FCC plans to propose new rules for Internet service providers to prevent them from blocking certain types of traffic.

AT&T Lifts 4Chan Block, Was To Stop DDos Attacks

AT&T Lifts 4Chan Block, Was To Stop DDos Attacks

AT&T released a statement about their temporary blocking this weekend of troll haven 4chan for its customers. The company said the temporary block was to stop DDos attacks on one customer emanating from IP addresses associated with the site. After the threat was over, the block was lifted. Here’s the official release:

AT&T Reportedly Blocks Wildly Popular And Deeply Offensive Website

AT&T Reportedly Blocks Wildly Popular And Deeply Offensive Website

UPDATE: AT&T has a statement. They said the temporary block was to stop DDos attacks from IP addresses associated with img.4chan.org. After the threat was over, they lifted the block.

https://consumerist.com/2009/05/29/its-like-the-dot-com-boom/

It’s like the dot-com boom is finally over. Time Warner is spinning AOL off into its own company once again by the end of the year. AOL will get most of the terrible customer service in the divorce. [Bloomberg]

Mystery Solved? Using OpenDNS Results In Glacial YouTube Downloads For Qwest Customers

Mystery Solved? Using OpenDNS Results In Glacial YouTube Downloads For Qwest Customers

Earlier this week, we posted an email from a frustrated Qwest customer who said he couldn’t download YouTube and other online videos at a speed equivalent to the Qwest service he was paying for. Qwest wrote to us, and spoke to the customer, and swore they were not interfering with any download rates. Instead, it looks like the problem is with OpenDNS, a free service that usually speeds up downloading, but that seems to have an issue when it comes to certain video streams.

Don't Like What Comcast Tells You? Just Call Back

Don't Like What Comcast Tells You? Just Call Back

If you’ve followed Consumerist for more than a few days you’ve probably heard that 2009 Worst Company in America quarterfinalist Comcast has been known to engage in some, ahem, sketchy customer service practices.

Comcast Giveth (Fees); Comcast Taketh Away (Fees)

Comcast Giveth (Fees); Comcast Taketh Away (Fees)

Graham’s roommate is moving out. The cable and Internet are in his name, so they called up Comcast to change the name on the account. Simple enough, right? Surprisingly, it was. Until they wanted to know why there was a $10 fee to change the name on the account.

Time Warner Shuts Off Heavy User's Account With No Warning

Time Warner Shuts Off Heavy User's Account With No Warning

While they’ve temporarily shelved metered broadband plans, Time Warner is cutting off, with no warning, the accounts of customers who they deem have used too much bandwidth. One such customer lives in Austin, TX, one of the original markets slated for metered broadband. Stop The Cap has the story, and an excerpt is inside.

ISP Donates to United Way to Make Up For Internet Outage

ISP Donates to United Way to Make Up For Internet Outage

Reader Jon in Washington state has some issues with his ISP, Broadstripe. Namely, the periodic outages he experiences, and how the company decided to make up for the most recent one.

New York Representative Goes After Time Warner's Metered Broadband

New York Representative Goes After Time Warner's Metered Broadband

Rochester, NY is one of the expanded test areas for TWC’s new metered broadband program, (along with Austin & San Antonio, TX, and Greensboro, NC.) The people of Rochester are especially upset about the change, including their representative, Eric Massa, who had strong words for Time Warner.

Use Google's M-Lab To Test Your Internet Connection

Use Google's M-Lab To Test Your Internet Connection

Google has assembled a suite of free tools (developed by researchers, not by Google itself) that let you measure things like BitTorrent throttling, upload/download speeds, and last mile snafus. In exchange for “free,” the test data is being made public to enable further study of broadband connections. You might want to bookmark the site for future reference when you’re trying to figure out what’s going on with your ISP.

RIAA To Stop Suing File Sharers

RIAA To Stop Suing File Sharers

The Wall Street Journal and Ars Technica are reporting that the RIAA has announced a fairly dramatic change in its strategy to fight piracy.

Most Verizon FIOS Installations Violate National Electric Standards

Most Verizon FIOS Installations Violate National Electric Standards

A two-year investigation has concluded that most Verizon FIOS installations fail to meet national safety standards, and could cause fires or electrocutions. FIOS is famous for house fires, but New York’s Public Service Commission first started its investigation back in 2006 after several inspectors discovered improperly grounded installations.