It shouldn’t be refreshing to see a company that boasts about its “lifetime warranty” and truly stands behind a product, even offering an upgrade when it fails. Reader Scott reports that was his experience with Totes, the company that made his mother’s umbrella. [More]
Tracey tells Consumerist that she bought an emergency Totes umbrella which broke disappointingly soon after purchase. She sent it in for a warranty replacement, and was surprised when the company not only refunded her shipping, but sent two new umbrellas to replace her defective one.