Here’s a story about TurboTax that is at least a little bit heartwarming. Tyler filled out all of his tax information on the TurboTax website, and paid for an extra upgrade to save himself some data entry for his investments. But somehow, the TurboTax servers ate his 2010 return, and the information was nowhere to be found. He steeled himself for a long wait on the phone and a vicious fight with rude Intuit representatives, but that’s not what happened.
You depend on the company that makes your tax preparation software to actually be good at math, but Kevin is a little confused when looking at the pricing scheme for TurboTax this year. It doesn’t make any sense, he points out, if you need to file state income taxes, or if you’re filing returns for multiple households.
BankAtlantic, based in Fort Lauderdale, FL, launched a new online banking system over the weekend. Everything went just fine if you don’t mind your new online banking system not actually working. Glitches in the system prevented many users from logging-in and apparently caused a panic among online gamblers.
Quickbooks from Intuit is a very popular piece of accounting software used by accountants and non-accountants alike. One of its more annoying features is that customers must call to register their software after purchase, or it won’t work. Brian writes that his problem with Quickbooks came when the registration code for his new copy of QuickBooks wouldn’t work, and Intuit wanted him to pay $40 for technical support in order to get help registering the software he had already paid for.
Are you up-to-date with all the tax code changes this year? The TurboTax blog rounds up some of the newest tax credits and highlights deductions that people sometimes sleep on, like the long-term resident credit and unemployment and job search deductions. More coin in your coinpurse means you can buy all the churros you want this year! Update: Looks like we broke their blog. Here’s a cached copy of the post in question.
It didn’t take long for Intuit to start ruining a great product. They’ve begun upselling Mint.com customers to two “free” credit report sites that are anything but. UPDATE: Turns out Mint was already doing this pre-Intuit. Bully for them.
When news broke back in September that Intuit, the company behind Quicken, was buying personal finance website Mint, everyone wondered how the two services would co-exist. The worst case scenario was that Mint would be absorbed somehow into Intuit’s in-house competitor, Quicken Online. Thankfully, it looks like the opposite will happen.
I blanched when I saw the subject line, “Mint.com to be acquired by Intuit, maker of Quicken.” More like “Mint.com to be acquired by Intuit, makers of crap,” I thought. Judging by your comments, I don’t blanch alone.
Today we posted a Morning Deal for “free” LLC/corporation filing from MyCorporation, a company owned by Intuit (TurboTax, Quickbooks). A one-time “customer” from MyCorporation—he never actually went through with their free service, but filled out the initial forms—contacted us with his own story of how he’s been bugged by spam and free offers on a weekly basis ever since he dealt with them.
Got a Federal tax question you can’t figure out? Input your question at FreeTaxQuestion.com now through Jan 31st and they will call you back within 24 hours with an answer or guidance. Limit one question per person.
Sick of overdrafts? Don’t feel like juggling your bank balance in your head? Quickenbeam from Intuit is a new free service, in beta, that lets you check your account balances, no matter what bank you have, from your cellphone.
When a taxpayer files electronically through TurboTax, the information goes first to Intuit’s data center, where the file is batched with others and then sent to I.R.S. computers. The process is almost instantaneous, the company said — when everything goes right. “We are just the transmitter of the return,” said Julie Miller, a spokeswoman for the Intuit TurboTax unit. “In the middle there are no additional steps we are taking.”
TurboTax sent an email this morning to customers saying sorry for the big server slowdown on April 17th, and pledging refunds to any one who tried to file that day.
Tax procrastinators can stop biting their cuticles, the IRS says they won’t fine anyone who couldn’t file due to Turbo Tax server difficulties.
We followed up with Derek about his experience with last night’s Turbo Tax system slowdown.