Rick should not have needed to speak to six separate customer service representatives at UPS in order to pay his bill for an international package. He received a bill with no indication that they accept credit cards: only a stub to return with his check or money order. He doesn’t use checks and found this all very mysterious and old-fashioned. Instead of buying a money order, he called UPS to see why their international billing department couldn’t join the current decade. That’s when he became a strange sort of hot potato, passed around UPS as if his request were completely unheard of. [More]
international shipping
My Very Important USPS Package Is Doing Laps Around New York City
By 12.24.10
A piece of registered mail left Hong Kong on December 7th, and is on its way to Michael in Manhattan. While it has reached the correct city, tracking information shows that the envelope is currently doing laps from Queens to Manhattan. Michael just wants to show up at a post office and pick the darn thing up, but no one can intercept it or even tell him where it is until his neighborhood mail carrier attempts to deliver it at least once. [More]
Movers Turns Musicians' New Zealand Adventure Into Fiasco
By 8.28.08
Ah, New Zealand, the land of kiwis and hobbits. Daniel and his girlfriend went there to set up a studio and get paid to do recording sessions. They’re musicians. They hired Morton Van Lines to ship their equipment from LA to NZ, but after over seven months of struggle, they got it, or their money back.Turns out the equipment was shipped to the wrong country and then returned to the USA. Maybe if Morton Van Lines ever returned a phone call or an email it could have been straightened out. But nay. Here’s Daniel’s story…
