Bill Binns

Data Breach At 20 Hotels In 10 States May Have Exposed Guests’ Payment Card Data

The operator of several hotels across 10 states and Washington, D.C. — including Starwood, Marriott, Hyatt and Intercontinental locations — says guests may have had their payment data exposed by hackers who targeted the businesses with malware starting last year. [More]

InterContinental Hotels Surprises Loyalty Members With Customer Care Number Connecting To Adult Chat Line

InterContinental Hotels Surprises Loyalty Members With Customer Care Number Connecting To Adult Chat Line

UPDATE: A spokeswoman for IHG told Consumerist that the company had sent Spire Elite members an email alerting them to the incorrect number printed on their cards in September, and that they should expect to receive a new card in the mail. [More]

Candlewood Suites Pushes Back New Hotel Opening Date, Forgets To Tell Guest

Candlewood Suites Pushes Back New Hotel Opening Date, Forgets To Tell Guest

David had this crazy, completely irrational idea in his head. He thought that just because he had a confirmed ten-night Candlewood Suites stay, made through the InterContinental Hotels web site, there might be a room waiting for him. The reservation went through just fine, and was in the system. The problem was that the grand opening of this new hotel in El Paso, Texas had been pushed back to a few months after David’s planned stay. His reservation was now invalid, but no one at the hotel chain bothered to notify him. Are other guests due for a rude surprise when they check in or call to confirm their reservations?

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