Just weeks after Tesla began shipping its long-anticipated Model X SUV, the new owners began expressing concerns over several quality issues including a windshield that distorted oncoming headlights and street lamps and allowed too much heat to enter the vehicle. Today, the electric carmaker is trying to fix one of those issues by shipping sunshades to owners. [More]
When a big retailer like IKEA refers you to a specific contractor, that means they’re pre-screened and you shouldn’t have any problems, right? Not necessarily. In California, a man who just wants to move back into his house after a fire and a significant remodel has been waiting for more than a year for IKEA’s contractor to just finish his kitchen already. [More]
Ever since Google began providing the residents in Kansas City the option of signing on for its Fiber service in 2011, the tech company has offered a hard-to-refuse deal: pay a one-time installation fee, and you get internet access for free – in some cases up to seven years. But it looks like the almost-free ride is over. [More]
At first, it seemed like Amazon Home Services, the Everything Store’s site where you can hire anyone from a car mechanic to a guitar instructor to a dog groomer, was just a money-making opportunity to connect customers and local providers. That wasn’t Amazon’s plan all along, though: now that the marketplace exists, it means customers buying large appliances or other heavy and complex items can hire someone to install or assemble it with one click. [More]
Despite a pending lawsuit claiming it stole provider lists from rival service marketplace Angie’s List, Amazon announced today that it would expand its upstart Amazon Home Services to 15 new cities, offering consumers a place to find local service providers for repairs, installations and other jobs around the house. [More]
Amazon’s quest to touch every aspect of consumers’ lives continued today as the company rebranded and officially launched a program connecting customers with local service providers for repairs, installations or other jobs around the house. [More]
Over the years we’ve heard too-numerous stories from Comcast customers about shoddy work performed by installation techs, though we had always assumed that these techs would dare not do such a slapdash job inside a Comcast office. We were apparently mistaken. [More]
Lots of people happily hand-wash their dishes because they don’t want a dishwasher. That’s not the case for one California man, who has washed his dishes by hand for more than a year even though he wants and can totally afford a dishwasher. In fact, he, um, had a dishwasher the whole time. It’s just that when he bought it from Sears, they sort of half-installed it and wandered off, and he couldn’t get anyone at Sears to help him.
Tired of waiting around on hold when she called Comcast, Susan decided to just send them an e-mail with what she had to say. What she had to say to them was “Hey, why did you charge me $64 too much for installation?” The e-mail representative she talked to had an answer to this question: taking four hundred words to say, “I dunno, take some time off work to go to your local Comcast office and maybe they can give you a refund.”
A few years ago, Justin had workers from Lowe’s come install carpet in his house. After the warranty on the work had expired, the carpet began to stretch out in high-traffic areas. Even though he’s not a professional carpet installer, Justin does have extensive experience with walking on floors, and knows that’s not how it’s supposed to work. He researched possible causes, learned that it was due to an installation error, and tried to get Lowe’s to admit their mistake and fix the problem. Here is the exciting plot twist: they did.
This is actually a happy story, despite my inability to write cheerful-sounding headlines, so pay attention if you’ve ever been told that your whole apartment complex can get cable/FiOS/whatever, but you can’t because you are special and not allowed to be happy. You’d be surprised at how many letters we get from people who have this problem. One such person, Andrew, Consumerist Reader, decided to email the CEO.
I am typing this post with a digital TV antenna stuck in my ear, and all because nobody told me that this wasn’t the right way to install it. Ow! Apparently Antennas Direct of Missouri knows that there are people like me out there, because they’ve included some very specific warnings on their installation instructions (PDF). (Thanks to Billy!)
According to Rolling Stone, when M.I.A.’s new album comes out later this year, there will be a track on it called “I’m Down Like Your Internet Connection”–and it will feature “Filipino Verizon workers singing the hook.”
On Black Friday, Sears offered free installation on select Kenmore dishwashers in the form of a rebate coupon. The coupon is pretty simple to understand as far as these things go–buy one of the listed models, and Sears will pay for the installation. According to William, however, the listed model that he wanted remained out of stock only for the duration of the coupon. When he asked Sears to honor it the next day, they agreed to–but then after he bought the dishwasher they told him he had broken a nonexistent rule and therefore had voided the coupon.
Attention: A satisfied Comcast customer has written to this website. Sadly, reader Kevin is now being denied the delicious shivery pleasure of Comcast’s services — because his new house is 600′ too far away.