It would be generous to label federal regulatory approval processes as merely byzantine, as some agencies require multiple layers of vetting, along with years of sitting around and waiting. Knowing how to navigate these waters is helpful information for anyone hoping to make it through in a timely fashion. But should those currently working for a federal agency like the FDA be actively giving advice to businesses about the best way to work the approval system? [More]
While most of the travel horror stories we cover on Consumerist involve airlines, the hotels, bed and breakfasts, inns and flophouses of the world are no stranger to regular readers. But one reader writes in to explain that the best way to get good service from hotel staff is to just be a decent human being.