If you’ve ordered a replacement phone from Verizon recently and it arrived late or not at all, there may be a perfectly confusing explanation. Michael has it. When he ordered a replacement, the transaction went smoothly. Then another phone showed up in his mailbox. And another. He didn’t sell them on eBay, though: he went to some trouble to go to the post office and send them back. He’d appreciate a small token of Verizon’s gratitude for his honesty and his trouble in the form of a small credit on his bill, but they’re not all that grateful.