That headline is not what one might call “surprising.” But when Noelle’s mom found an old, unopened charger bought at Best Buy and still had the receipt, the nice representative on the phone advised her to visit a brick-and-mortar store where they could “buy back” the item instead of accepting it as a return. Except there isn’t any such program, so the duo wasted their time and had to, you know, go to Best Buy. Poor things.
Shannon made an error when transferring money out of her PayPal account, giving them an incorrect Wells Fargo account number that belonged to an actual person. PayPal assures her that the money will come back to her if she’s patient, but $400 is a lot of money to her, and she’s losing patience. She’s caught in a loop between PayPal and Wells Fargo, and neither company knows how to get her money back.
The “rogue trader” who cost his former employer, French bank SociÃ©tÃ© GÃ©nÃ©rale, $7.1 billion through a series of high-stakes bets that leveraged fictitious transactions outside his trading limit was sentenced today to 3 years in prison and a “symbolic” $6.7 billion fine.
If there was something that could delay United Airlines flight 1488 from Washington to Philadelphia, then it happened, writes our tipster dev. Although originally meant to be a short one hour flight, the delays stretched to over three hours. Dev writes that most of the delays were caused by the pre-flight crew: “Those of us in the front of the aircraft could hear the Trans States Airlines crew griping over the fact that the ground crew, another contract outfit (this group from Air Wisconsin Airlines Corporation), did not do their pre-flight prep work on the plane properly.”
The Geek Squad service timeline for Stephen’s $1300 Asus laptop went something like this: ship it off for repairs, get it back in an even more broken state and missing all data, be forced to buy a $35 disk from Asus to prove to Best Buy that the problem is their responsibility, then finally find that something went missing during the first repair. Stephen eventually just asked for his money back on his ruined laptop, but the best he could get was store credit.
It hasn’t even been a month since our last dead Bank of America customer story, but here the bank is at it again, refusing to let a woman’s son close her checking account no matter what he does. Although she lived and banked in Tennessee and he lives in Pennsylvania, the latest nonsense has the bank demanding that he visit Texas in person to get a document notarized.
Micah tells Consumerist that he and his wife just signed a new Verizon contract and bought new smartphones–a Droid X and a Droid Incredible. They’re both heavy smartphone users, but weren’t too worried about a recent data outage… until it stretched on for four days. Verizon can’t explain what suddenly went wrong, or fix the problem. This is sort of the opposite of the provider’s current “Rule the Air” ad campaign.
Dick tells Consumerist that his recent Amazon order was more of a comedy of errors than the simple business transaction that it should have been. It wasn’t Amazon’s fault. Their delivery company Ontrac somehow managed to not deliver his package, then send it back to Amazon, then deliver both the replacement item that Amazon sent and the original package to Dick within an hour of each other. Something is terribly wrong here.
You might think that a company like Mozy, which sells secure online backup services, would be able to troubleshoot common technical issues that are directly related to its business. After all, surely Heather isn’t the only customer to have problems with her initial backup hanging for several days in a row. But instead of offering useful assistance, Mozy’s tech support person told Heather that the problem was that “wireless internets don’t like lots of files flying through the air.” Wow, that must really cause problems with Mozy’s business model.
AT&T knows it needs to step up if it wants to be taken seriously these days as a wireless provider, so it’s been beefing up 3G coverage, rejiggering data plans, and of course ramping up the speed at which it leaks your private data to strangers. In fact, according to multiple reports from AT&T customers, the company has managed to pull off the neat trick of logging customers in to strangers’ accounts today during the iPhone 4 pre-order fiesta. See? You no longer have to wait until you’ve got the device in hand to worry about privacy issues.
The West Texas nurse who went on trial this past Monday for reporting a doctor to the state board was found not guilty after just an hour of deliberation, reports the New York Times. The jurors who spoke to the Times after the case said it seemed pretty cut and dried to them. Now the nurse’s lawyers are focusing on their civil lawsuit against the county, the sherrif, the county attorney–who is described in the article as the surgeon’s personal attorney as well–and the hospital administrator who fired the nurse for going over his head. Hooray for whistleblowers!
A Best Buy customer has posted his ongoing TV repair saga over at Best Buy’s own forums, and it’s quite a read. Green blotches! Smoke! Parts were ordered! No parts were ordered! The wrong parts were ordered! Botched repairs! This all started back in November and his $3,000 TV still isn’t fixed–although the last time a Geek Squad tech came out, he handed the customer a sheet that said Best Buy had already spent $1,500 on repairs.
Rob’s local Kroger pharmacy screwed up the prescription on his kid’s TamiFlu. Rob caught the error before any harm was done, and he’s not the confrontational type. In fact, he’s wondering whether he should just drop the whole matter. Here’s your chance to convince him otherwise.
Monique X. is trying to get a loan to consolidate her debts into a more affordable payment. She writes that she’s been careful with her credit history and knew that her credit score was adequate to get approved at her bank, “even with the economy the way it is.” That’s when she discovered that someone else’s accounts had been folded into hers, and that Experian’s solution to their error was as bad as the problem.
Mike took his car to his local Pep Boys for some simple service. In the end, he might have been better off leaving the car in his driveway. He claims that the shop’s employees lost his only car key, then made excuses to leave his car without being repaired for days on end. He’s asking Consumerist for help.
We’re happy for Comcast that it’s a giant company and all, but is it really that impossible to have someone in Connecticut talk on the phone with a Connecticut-based customer about a no-show installation tech who we presume should also be in Connecticut? Maybe that’s the problem—maybe the technician was accidentally outsourced and is presently driving around Mexico or the Antarctic looking for Karah’s address.