Do you like shopping at a warehouse club, but don’t like the experience of actually walking around inside a warehouse club? BJ’s Wholesale Club is following the not-especially-hot trend of in-store pickup, allowing members to pick up online orders at their local club. They have to go fetch any perishable grocery items themselves, though. [More]
Retailers love the idea of customers picking their online orders up in a local store, but shoppers are starting to find it inconvenient. One store has an idea to promote the practice: PetSmart is offering a special discount on online orders that are picked up in a store tomorrow, a day when it’s too late to ship gifts purchased online. The name, “National Fetch it Day,” is unlikely to catch on with other retailers, though. [More]
Ordering an item online and picking it up at the local outlet of a chain retailer is a great advance in e-commerce, but it seems more convenient than it is. Even when everything is working smoothly, it doesn’t actually save shoppers any time. The service hasn’t been operating smoothly at many retailers this holiday season, though: is it doomed to end up in the trash bin of business ideas that seemed like a good idea at the time? [More]
The ability to order something online and pick it up is very appealing to consumers, even though doing so apparently doesn’t save us any time. Now Kohl’s, another retailer that had been testing this delivery method in fewer than 10% of their stores, is rolling it out nationwide. [More]
Does the idea of placing an online grocery order at Walmart and then simply visiting the store to pick it up appeal to you? Walmart is now experimenting with a few pilot stores where you can do just that, and now they’re experimenting with special discounts to get customers to try it out. [More]
Ordering stuff online for in-store pickup is convenient and saves on delivery fees, but would you do it with groceries? Would you do it with groceries at Walmart? That’s what the mega-retailer hopes to find out by testing “Walmart To Go” service in Colorado. They’ve combined their grocery delivery and in-store pickup business models, which just might be the logical coc [More]
Mike had a simple desire. He wanted a lighted skiing pig Christmas decoration. He wanted several of them, actually. Sears had them available, so he placed an online order, choosing in-store pickup. Sears e-mailed him that his order was ready, and he happily drove 40 miles to Sears in winter weather to pick it up. If you’ve ever placed an online order with Sears, you know what happened next. [More]
“Barnes and Noble apparently hates money,” Travis wrote in the subject line while e-mailing us about his most recent shopping experience there. Well, that can’t be: we thought that all stores liked more business and more money, unless they’re massive anti-capitalist pranks like Sears or Lenovo. He stopped by his local Barnes & Noble to use a coupon while getting human interaction. That’s when he collided with Barnes & Noble’s price matching policy. [More]
Exciting news from eBay! The site now lets sellers offer in-store pickup or ship-to-store, just like shopping on the sites of national retail chains. That should be no surprise, though: the first sellers to launch the new option are Best Buy and Toy ‘R’ Us. Wait, Best Buy and Toys ‘R’ Us sell on eBay? [More]
“How hard could it be?” Tom asked himself when he set out to use an online-only Finish Line coupon to buy some sneakers. He could stop by his local store and pick the shoes up on his way home from work. Simple! Only not all that simple. It seems like the online and in-store inventory systems of national chain retailers should be integrated, but things are, as they always seem to be in the real world, not that simple. [More]
Jeremy blames the strangeness of his recent electrical cord reel puchase on Sears, but nothing about it was peculiar to that retailer. There was a $20 discrepancy in price for the same item online rather than in the store. Now, few stores price-match online retailers or price-match themselves. What they do offer is in-store pickup for your online order. Jeremy took this to its ridiculous but logical conclusion and purchased his item online, then carried it to the pickup area and out the door. [More]
Yesterday, we shared JC’s sad story about the Little Tikes pizza oven he ordered from Toys R Us that is stuck in the bowels of the Toys R Us ordering apparatus with no explanation. He ordered that kitchen much earlier than most customers, but he’s not alone in wondering where his order went. In Jen’s case, she just went ahead and ordered the same item cheaper from another vendor, but couldn’t get through to TRU to cancel her original order. [More]
Cami ordered some car seats online for in-store pickup at a local Toys ‘R’ Us store. When the order came, the seats were the wrong model. No problem: she just refused the order, which would put the seats back in store inventory and trigger a refund to the card used for the purchase. Right? Er, no. Ordering from the online presence of your favorite local retailer and picking up in the store isn’t as seamless as it might appear. You’re really dealing with two separate stores, and two separate retail operations. In Cami’s case, this meant that two different departments of the same company were effectively arguing over who owed her a refund.
Gregg ordered a new Dyson vacuum this past weekend, and used a Best Buy gift card toward the purchase. When he arrived at the store, his order wasn’t ready, even though the exact item he had ordered wasn’t on the sales floor. They couldn’t rush the online order process, couldn’t give him back the $30 from the gift card for his in-store purchase, and couldn’t do much of anything useful. So he waited for a refund and bought the same item from Lowe’s. The notification e-mail never did come through.
Sears is trying to coax actual customers into its stores with great sales, but don’t be fooled. They’re still Sears. Donald ordered some tools for in-store pickup in order to save on shipping, but the store didn’t actually have the items they promised. Not “didn’t have them waiting for him,” but “didn’t have them at all.” While he waited for forty-five minutes, he couldn’t help but feel insulted when he saw a sign touting in-store pickup as “fast, in stock, and helpful.” Zero for three, really.
This holiday season, Sears continues its mission as an elaborate anti-capitalist prank, mocking the feeble attempts that shoppers make to obtain useful information from customer service representatives, and preventing consumers from exchanging money for merchandise. LouAnn, a longtime Sears customer, was left so frustrated after a recent encounter with the retailer that the vented to Consumerist, “I am tired of giving MY money to companies who CLEARLY don’t understand that I have a choice of where and how to spend my money.” That could be a mission statement for this site.
Oliver thought that ordering online from Best Buy and then picking his purchase up from his local store would be the fastest and most convenient way to get his purchase from the retailer. Normally it would be, except for one key detail: he had Best Buy gift cards to use up, but had forgotten to use them when he placed the order online. Best Buy’s computers couldn’t cop with this mistake, and he was punished by having to make four 80-mile round trips to the nearest Best Buy store to get his purchase.
Best Buy’s in-store pickup for online purchases is a handy option, but beware. You could be the victim of a sudden price increase. After Kevin’s wallet fell victim to a price adjustment after the fact, he wrote in to warn other consumers.