Trevor just acquired a beautiful new 27″ iMac. We’d be totally jealous if the computer were still working, but it’s not. It suddenly died after he had been using it for only six days, and he can’t revive it. iMac, nooo! Come back! He’s never getting his iMac back, and has to wait a few weeks for a replacement. [More]
Apple’s 27″ iMac is not a cheap computer. That model currently starts at $1,800. So customers who found a smoky gray residue inside their screens were disappointed when Apple turned around and told non-smoking customers that the issues are obviously their own fault. Reader Jason, for example, was told that his screen smudged itself because it’s too humid where he lives. Does he live in the tropics? Florida, maybe? No, he lived in Ohio when his iMac troubles started. And the problem recurred after he moved to Chicago, just down the street from the city’s flagship Apple Store. [More]
Looking for a new place to assemble their signature iMac desktops, Apple has turned to a country where desperate masses of unemployed workers rush to compete for just about any job: the United States. CEO Tim Cook confirmed that the “assembled in USA” tags on some iMacs are real, and more manufacturing will shift stateside in 2013. [More]
Apple has recalled Carla’s iMac. Specifically, the hard drive, which was made by Seagate, and has has a record of failing more than a hard drive should. Customers were told to bring their computers in so that Apple could swap the hard drive for a nice new one. Carla made her appointment as instructed, but when she got to the store, learned that the replacement hard drives were out of stock and they’d have to hold on to her computer for a week while waiting for them to restock. [More]
Frank, one of the Geniuses at Tim’s nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple’s corporate office actually responded to Tim’s complaint and provided excellent customer service.
Anyone who has been on the receiving end of an Apple ad campaign in the past 10 years knows that they tend to play fast and loose with the truth in their ad copy. Their towers are the fastest, their laptop is the thinnest, their phone is the most advanced. With so many unchecked exaggerations, Apple sometimes comes across as the consumer electronics version of Donald Trump, augmented by killer industrial and UI designers. Now a law firm in California has filed a class-action suit against the company for misrepresenting its new 20-inch iMac models as being capable of producing millions of colors, when in fact they use a substandard el-cheapo screen that is nowhere near as capable as what’s in the 24-inch models.
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An early-adopter of an Apple iMac Core Duo reported ‘video-tearing’ issues with his new baby and set up a website to document his troubles. Fortunately, after doing some troubleshooting, he’s discovered that Apple sent out the new iMacs with two different versions of Mac OS X, one of which has the video issues and one which does not. While he still hasn’t resolved the issue to his satisfaction—the Genius Bar doesn’t have the latest builds of OS X?—it does appear that the issue, while frustrating, can be fixed in software.