While the world waits to see what happens to the leadership and policies of the Consumer Financial Protection Bureau, the head of another federal financial regulator has made it clear that she will be stepping down after President Obama leaves office, even though she could have stayed on in the office for several more years. [More]
We’ve all been there: Waiting in line — or on the phone line — just to speak to someone about your customer service issue. And if you ever do get to speak to a CSR, the service is lacking. But how many of us actually throw our hands up and walk out of the store or slam the phone down in frustration?