The thing about locking up all of your merchandise behind glass is your customers can’t actually buy it. Well, they can if you have employees who give a damn about helping a customer. This Walgreens in Brooklyn does not have those kind of employees. [More]
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Lamps Plus Takes Deposit, Leaves Customer In The Dark
By 4.6.10
Erica and her fiance are tired of waiting for a lamp to arrive from Lamps Plus, especially now that it’s been three months and the company hasn’t kept any of its promises so far. She wants to know what to do next. [More]
Customer Breaks Tooth On Godiva Sweet, Godiva Sends Gift
By 2.10.10
Carla is pretty angry at Godiva because the chocolatier won’t take her complaint seriously. She says she cracked both a porcelain veneer and the tooth underneath on a chocolate covered pretzel last October, and Godiva has told her, “We sent you an apology gift, what more do you want?” [More]
Edmund Scientific Jacks Up Price After Shopper Authorizes Payment
By 6.18.09
Edmund Scientific has contacted me and offered to refund the $13 difference. Although they did lay some of the blame on me for clicking the link they have also said this has been a recurring problem that they will look into further.
Months Later Valve Has Still Not Reset My Steam Password
By 3.5.09
Reader Con Seannery was randomly locked out of his Steam account one day and has been trying to get Valve’s attention for months. Will they ever respond?
Warranties: "It's Been 3 Weeks. I Don't Have Hot Water, And Sears Doesn't Care"
By 4.16.08
Reader Christina has a (broken) water heater from Sears. It’s covered under a warranty, but Sears isn’t willing to replace it. She’s been without hot water for 3 weeks and Sears just doesn’t care.
