Five months after Starwood Hotels and Resorts – which operates brands like Sheraton, St. Regis, Westin, and W – announced it would sell itself for $12 billion to Marriott to make the world’s largest hotelier, the company revealed that it had received an unsolicited takeover bid of roughly $14 billion from a group of suitors. [More]
Hyatt Confirms 250 Hotels Were Infected With Malware Last Year, Possibly Exposing Customer Payment Data
After announcing late last year that a slew of its hotels had been infected by malware, Hyatt has now identified the 250 properties that were affected — roughly 40% of its businesses in operation. Customers staying at those hotels who paid with a debit or credit card may have had their payment data and other information exposed to hackers, the chain said.
A merger craze seems to be taking hold this month: first there was the mega beer merger between Anheuser-Busch InBev and SABMiller, then news this morning that pharmacy giants Walgreens Boots Alliance and Rite Aid were headed down the aisle. Now, it looks as if the need to grow by expanding one’s portfolio has trickled into the lodging industry. [More]
At one time, booking a hotel room for the night meant picking between one of about two dozen or so brands: Marriott, Hilton, Hyatt, Best Western, Comfort Inn, just to name a few. Today, consumers have more than 113 brands owned by the 10 largest hotel chains in the U.S. to choose from, and the long list of options doesn’t appear to be shrinking anytime soon. [More]
The Hyatt Hotels Corp. just got a bit smaller. The Chicago-based company plans to sell off some of its select-service hotels as franchises. The first sale includes 38 hotels for the nice price of $590 million. [More]
When Rosalie and her husband reserved a room at a Hyatt Place hotel, they thought that by requesting two queen-size beds, they were reserving two queen-size beds. This is not so: they were requesting two queen-size beds, and the couple learned this the hard way. This wasn’t just a case of travel preferences and first world problems: Rosalie suffers from severe back problems, and needs a nice, immobile bed to herself in order to prevent Even More Pain.
The Hyatt hotel chain has issued an apology after heatlamps were turned on above workers who were striking out front of the Park Hyatt Chicago during a day when the heat index was 90 degrees.
A woman who stayed at a Hyatt in Milwaukee last month was hit with an extra $250 charge for smoking in her room. The problem, she says, is that she has severe asthma–she offered to show Hyatt her prescriptions–and is not a smoker. When she complained to Hyatt, the hotel’s director of operations told her “the Hyatt had photographic evidence of smoking in the room and would absolutely not refund her money.”
Housekeepers at three Hyatt hotels in Boston made over $15 an hour and had benefits like 401(k) retirement plans and health insurance. On August 31st, Hyatt laid them off en masse—after first having them train their replacements under the guise of creating a holiday fill-in staff—and turned the housekeeping duties over to an outside firm.