If you’re the kind of person who may, ahem, “accidentally” walk off with more than a few free bottles of lotion when you check out of a hotel, this message could be for you: a historic inn in Massachusetts is asking that guests (or their descendants) return any property they may have taken in the past, no questions asked. [More]
In a few weeks, one of two remaining Howard Johnson restaurants will close down, which means that there will only be one remaining to serve up fried clam strips and other favorites of customers past. [More]
If you’re heading out on the high seas with a Carnival cruise starting next fall, expect to see a heftier automatic gratuity charge on your bill than in journeys past. [More]
Usually, in-person interactions between Airbnb hosts and guests are limited to things like handing off keys, or running into each other in the hallway if the host is staying in the home. Because let’s face it, you normally wouldn’t hang out with the concierge at the front desk of a hotel. But for those people looking for a more personal connection, the home-sharing service is looking into the idea of pairing guests with hosts for leisure activities during their stay, like going on tours and playing sports together. [More]
Although it might be nice and convenient for travelers to use an online travel site like Expedia or Orbitz to book hotel visits along with flights and rental cars, hotels win when their guests skip those sites and book directly. That’s why Hyatt Hotels is joining some of its hospitality brethren in dangling a discount for those who book directly on its site. [More]
It’s understandable that some establishments use a dress code to maintain a certain atmosphere, but one New York City hotel is now apologizing after an employee enforced a strict set of clothing rules for the hotel’s popular rooftop bar, reportedly refusing to allow a Navy officer in because she was in uniform.
If a tourist needs a postcard in the forest but there’s no one around to sell it to him, it must mean the federal government is shut down. In order to provide meals, a restroom and any gift store trinkets a visitor to the Blue Ridge Parkway area might need, the innkeeper of a lodge on federal land has decided to reopen. [More]
Cutting corners to save on costs is understandable, but now that the economic downturn isn’t so downturny, hotel operators might want to think about trying to please their guests more. Perhaps throw in some free Internet access? Just a thought, as a new suvery says guest satisfaction is waning.
If you’re a frequent business traveler your life is probably getting less and less plush as the economic disaster continues. Hotels say that they are cutting small amenities such as hand lotion, coffee, extra towels and buffet breakfasts in order to save money.