Comcast Admits It Incorrectly Debited $1,775 From Account, Tells Me To Sort It Out With Bank

Knight725

Nearly two years after Consumerist reader Robert shut down his business-tier service with Comcast, he’s still fighting with the nation’s largest broadband provider over a $1,775 early termination fee that should not have been assessed. Comcast even admits the money shouldn’t have been debited from Robert’s bank account, but now says it’s his responsibility to sort the mess out with his bank. [More]

Police Paperwork Mistake Screws Over Victim Of Car Theft & Man Who Unwittingly Bought Stolen Vehicle

Police Paperwork Mistake Screws Over Victim Of Car Theft & Man Who Unwittingly Bought Stolen Vehicle

Here’s a case where no one really wins. Not the woman whose truck was stolen and had to go out-of-pocket to replace it, and certainly not the guy who bought the truck but had to surrender it after learning it had been stolen five years earlier… and all because someone at the police department filled in the wrong box on some paperwork. [More]

Comcast Customer Hit With $60,000 Penalty After Waiting 10 Months For Installation

knittinandnoodlin

We’ve already shown that Comcast and other broadband companies will mislead consumers into believing they can get service at a new property, only to find out when it’s too late that they can’t. So it’s both horrifying and not surprising to hear that when a Comcast business customer tried to get out of their contract because the cable giant failed to install their service for 10 months, they were hit with $60,000 in fees. [More]

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Airbnb Guests Find Decomposing Body In French Rental’s Garden

We’ve heard of Airbnb horror stories before — from nightmare renters who refuse to leave, to guests who find hidden cameras watching them — but this might be one of the worst, and saddest: renters staying at a house near Paris discovered the decomposing body of a woman in the home’s garden. [More]

Stuck-In-The-Mud FedEx Truck Ruins Front Yard, Company Shrugs

Stuck-In-The-Mud FedEx Truck Ruins Front Yard, Company Shrugs

If a company worth $36 billion ruins your front yard, you’d hope it would have the decency to scrounge up some pocket change to make things right — or at least have the common courtesy to explain why it wasn’t doing anything to repair the damage. [More]

The building in San Francisco's Mission district is now being renovated, "presumably for wealthier tenants," notes the judge. [image via Google Maps]

San Francisco Landlord Charged $4K/Month In Rent For Rodent-Infested “Death Trap” Apartments

A San Francisco man who fancied himself a landlord and building manager — but who apparently failed to do more than just collect rent that he didn’t always pay up the ladder — has been ordered to pay hundreds of thousands of dollars to tenants who paid exorbitant sums to live in “squalid” conditions with phantom appliances, exposed wiring, and rodents run amok. [More]

UPDATE: A Happy Ending For Man Who Almost Had To Sell His House Due To Comcast’s Incompetence

Seth

Remember Seth, the Washington state homeowner who was putting his recently purchased house up for sale because no one — not Comcast, not CenturyLink, not his county — was willing or able to provide the broadband connection he needed for his home office? We’re happy to tell you that Seth is still in the house and he can now go online. [More]

72-Year-Old & His Dog Die In Hot Car After Power Locks Malfunction

72-Year-Old & His Dog Die In Hot Car After Power Locks Malfunction

A Texas man and his dog both died while stuck inside his 2007 Corvette earlier this week after the power locks malfunctioned and the driver was apparently unable to find the manual release. [More]

Cable Company Tech Arrested After Allegedly Grabbing, Shoving Customer

Cable Company Tech Arrested After Allegedly Grabbing, Shoving Customer

Cable company installation horror stories usually involve things like poorly run cords, maybe a dead gecko, gaping holes in walls, possibly having your house condemned, and the occasional tech who pees into a bag instead of in the bathroom. But a woman in Staten Island says a disagreement with her Time Warner Cable tech escalated to the point of him assaulting her in her house. [More]

(Image: KDKA-TV)

Family Switches To Sprint To Get Bill Cut In Half, Ends Up With Bill For $3,800

While we’ve criticized Sprint’s “half off” promotion, which says it will cut your current wireless bill in half, for really only providing savings of about 20%, we’re pretty sure the idea wasn’t to stick customers with nearly $3,800 in bills for service they never used. [More]

Comcast Refused To Cancel Cable For Customer Whose House Went Up In Flames

Comcast Refused To Cancel Cable For Customer Whose House Went Up In Flames

When your house burns down, the last thing you should be concerned about is having to make repeated calls to your cable provider to get them to cancel or suspend your service. And yet Comcast refused to cancel service for one Minnesota customer after his house was turned to ashes — all because he couldn’t provide his full account number. [More]

Chemotherapy Patient Says Walmart Employees Mocked Her In Restroom

Chemotherapy Patient Says Walmart Employees Mocked Her In Restroom

A Louisiana woman who had recently completed chemotherapy treatment and who underwent a double mastectomy last summer claims that Walmart employees laughed at her in the store bathroom after confusing her with a man. [More]

New Homeowner Has To Sell House Because Of Comcast’s Incompetence, Lack Of Competition

Seth

Only months after moving into his new home in Washington state, Consumerist reader Seth is already looking to sell his house. He didn’t lose his job or discover that the property is haunted. No, Seth can’t stay much longer because no one can provide broadband service to his address; even though Comcast and CenturyLink both misled him into thinking he’d be connected to their networks and in spite of the fact that his county runs a high-speed fiberoptic network that goes very near to his property. [More]

(J.G. Park)

Contractor Steals Homeowners’ Valuables, Demands Cash For Their Return

It’s certainly not unheard of to have your things stolen by workers with access to your home, but most of them don’t have the gall to justify their theft by saying the victim should pay a ransom because the thief’s boss doesn’t pay them enough. [More]

(CBS San Francisco)

Owners Of Wrecked Boat Out $20K Because AAA Tow Driver Used Personal Vehicle

Common sense would tell you that if your vehicle is wrecked while in the care of a AAA tow truck driver, either that driver’s insurance or AAA would be responsible for making you whole again. But if the tow driver is using their own personal truck at the time of the collision, you could be stuck holding the bill. [More]

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Woman Convicted Of Stalking Couple Who Outbid Her On House Says Losing Dream Home Was “Devastating”

In a twist on the old haunted house tale, a couple in San Diego found themselves haunted by the ghost of a woman in their present, who was convicted of stalking them after they won a bidding war over a house. Though the woman says she didn’t intend do to any harm, the loss of her dream home was “devastating.” [More]

(Wade Morgen)

1-Year-Old Suffocates During Home Remedy For Lice

Though its effectiveness is debatable, using mayonnaise to get rid of head lice is a well-known home remedy. But one family’s attempt to rid their child of the tiny insects has apparently resulted in a tragic death by suffocation. [More]

UPS Sorry About That Driver Who Peed On House After Throwing Package

UPS Sorry About That Driver Who Peed On House After Throwing Package

It’s nothing new to hear of a UPS, USPS or FedEx driver being caught on camera treating a customer’s package with reckless disregard for its contents. But what you don’t hear too much about are delivery drivers who, after mistreating the parcels with which they’ve been entrusted, decide to use the recipient’s house as a toilet. [More]