When you pay $30 per month for a security system, you sort of expect to get a working security system. At least, most people would. Not in Comcastlandia, the strange world ruled by the corporate policies of Comcast. A Houston family started alarm service in 2007, and then learned from experience that their alarm system wasn’t working. And hadn’t in the entire seven years that they had been paying for service. [More]
Logan tells Consumerist that he has a serious issue with his alarm company, APX. He had an alarm system installed a few months ago, but only just now discovered that the alarm wasn’t effective. Being connected to local emergency services is sort of the point of an alarm system, but APX didn’t actually connect Logan’s alarm, perhaps hoping that they wouldn’t notice.