There are possibly non-bomb reasons for going into a hardware store, buying a length of metal pipe, having it divided up into smaller pieces, and then having each of those pieces threaded for caps on both ends — but it’s definitely the sort of purchase that will probably result in the police knocking on your door. [More]
Amid pressure from civil rights groups and private industry, Georgia Governor Nathan Deal has vetoed a controversial piece of legislation that would have allowed religious groups and individuals to deny services to same-sex couples and for faith-based employers to not hire someone based on their sexual orientation. [More]
Nearly two years after Home Depot said 56 million consumers’ credit and debit cards, as well as email addresses, were compromised in a massive data breach, the home improvement retailer has reached a $19.5 million deal to settle a class-action lawsuit and compensate those customers. [More]
Interested in learning how to do a few handy things around your home? Home Depot, like some other retailers, offers free workshops to customers. In fact, it offers three types of workshops: The generic “Do-It-Yourself” classes, kid-friendly tutorials, and then “Do-It-Herself,” a category that has some wondering what a customer’s gender has to do with DIY home repair. [More]
When a product is recalled by the Consumer Product Safety Commission, it becomes illegal for a retailer to continue to sell that item. But Home Depot apparently wasn’t following that rule for the past three years, selling 28 different products after they were recalled. [More]
Earlier this year, Home Depot charged an Oregon customer a $28 late fee for allegedly missing a payment on his store line of credit. The subsequent dispute over that fee resulted in more fees, a 100-point drop in the customer’s credit score and now a $250,000 lawsuit against the retailer. [More]
There’s shoplifting, and then there’s organizing a network of people help you pull off illegal activities: law enforcement in Detroit said a man who recruited homeless people and others on the streets to steal from Home Depot made as much as $800,000 over a few years, by returning those shoplifted items for store credit. [More]
Navid’s idea wasn’t bad: he wanted to install wood floors in his condo, and chose to hire installers from the store where he bought the flooring and supplies, Home Depot. This should be a simple transaction: he gives them money, they come over and put floors in his condo. It’s just that something that employees assured Navid wouldn’t be a problem suddenly became a problem. There’s a large dip and some cracks in his subfloor, and Home Depot’s original rough estimate for how much it would fix to cost the problem was much lower than it should have been. Navid agreed to pay that expense, and the contractors walked off the job anyway, saying that they wouldn’t be able to warranty the work. Now Navid is stuck with a lot of supplies and a ripped-up floor.
Consumerist reader Sam was in a bit of a pickle. He’d recently moved from Florida to Texas, where he’d bought a home with the aim of fixing it up. To help him in this effort, Sam’s family and friends had given him several thousand dollars worth of Home Deport gift cards. Problem is, Sam accidentally left those cards back in Florida. But since he had all the info for the cards, Home Depot said it would be no problem. Or wait, maybe it will be. Or maybe not.
The cabinets that Debbie bought from Home Depot a decade ago haven’t aged very well. She saw on the original paperwork that the ones she has came with a “lifetime guarantee”…. but that’s nonsense, right? She looked them up anyway, just in case. It turned out that the company that made her cabinets, Mills Pride, closed a few years ago. That’s too bad. But a different company starting with M, Masco Cabinetry, took over customer support for Mills Pride’s old customers. Debbie called them up and, to her astonishment, learned that Masco would replace the worn-out doors that they didn’t even manufacture in the first place.
Having rented a truck to transport his new grill home from Home Depot, R. had every reason to expect all kinds of inconvenience when the new appliance wouldn’t light. At all. But that wasn’t so. When he called to report the problem, the store reacted with all of the efficiency and great customer service that we’ve come to never expect from the big-box stores on every street corner.