While teen retailers like Aéropostale and PacSun are going down in flames, their rivals are hunched on the sidelines, waiting to pick their bankrupted bones clean. There’s still money to be made catering to teenagers, after all, and analysts say Abercrombie & Fitch could be the one making it. [More]
Apparently, it doesn’t matter how dissatisfied your customers are as long as you have the coolest clothes. While Abercrombie & Fitch may have the lowest score out of all retailers on the most recent American Customer Satisfaction Index, the chain’s same-store sales were still up slightly over the same period last quarter. Maybe it pays to have your models put their clothes back on. [More]
It isn’t just disabled customers or extra-large shoppers Abercrombie & Fitch has been accused of discriminating against — a judge says the clothing retailer’s Hollister brand was also in the wrong when a store fired a worker after she refused to remove her head covering, a hijab she wears for religious reasons. [More]
Abercrombie & Fitch is in hot water again, once more over claims that the company isn’t treating everyone equally. A federal judge in Denver is mulling over an injunction against Hollister, which is part of the A&F family. Earlier the federal judge had ruled that almost 250 Hollister stores are unfriendly to the disabled, because entry doors aren’t all easily accessible.
Delaware may be the home of tax-free shopping, but a trio of mothers say it’s not the home of hassle-free breastfeeding after their pro-nursing protest drew the attention of law enforcement. [More]
Nasty bitey bedbugs shut down Hollister’s flagship clothing store in SoHo, New York yesterday. Gothamist reports that the store’s traditional shirtless male greeters are now employed to stand outside and tell would-be shoppers that the store is closed.
Roger, whose Hollister shorts shrank a full size after he had the audacity to wash them, sent us an update. He writes that his situation has a happy ending: the company refunded his entire purchase, not just the shorts, and claim that they’ll be taking the opportunity to make sure to train their employees to see what a pair of washed shorts looks like. See the effect a good complaint can have…once you finally get through to someone with power?
Roger would like the readers of Consumerist to know that clothing retailer Hollister, part of Abercrombie & Fitch, doesn’t stand behind its products at all. He writes that he ordered a pair of shorts online, which shrank significantly after the first time they went through the laundry. (Yes, he followed the care instructions.) The company refused to remedy the problem or issue Roger a refund, because the shorts weren’t returned in their original, untouched, tags-on condition. Wait, isn’t that the point?
Taking a page out of Monster Cable’s playbook, Abercrombie & Fitch has threatened to sue merchants in Hollister, California who sell clothes bearing their town’s name. A&F claims that local merchants putting “Hollister” on their clothes will confuse notoriously inept surfers who can’t distinguish between a town and A&F’s Hollister Co. line. So what happens if the locals defy the upscale bully? According to David Cupps, Abercrombie’s general counsel and harasser-in-chief, “If they try, they would get a call and much more.”