The Intercontinental Hotels Group — parent company to a number of hotel chains, including Holiday Inn and Holiday Inn Express — is investigating a possible breach of customers’ payment card data. [More]
In the five years I’ve been writing for Consumerist, I’ve read plenty of hotel horror stories and complaints, but this is a new one. Using the “Favorites” option on his HolidayInn.com account, reader Andy booked a stay at a Holiday Inn Express that he had gone to before and enjoyed. When he arrived at the same location, it was now a “Mission Inn.” They told him the Holiday Inn had moved down the road. The new facility was sub-par compared to what it had been previously and he complained to Holiday Inn corporate, they basically said “tough noogies.” Which is how Holiday Inn just lost a life-long customer.
A call with Washington Mutual confirms that besides vigilance, there’s nothing you can do to stop hotels from stealing your credit card information.
10 owners, managers and employees of 7 Joliet area hotels were arrested last night for selling guest credit card numbers. A scam, authorities say, that could be going on across the nation.