A New York City landmark will be shutting down for three years before re-emerging with a new look under its new(ish) ownership: the Waldorf Astoria Hotel will close in spring 2017 for renovations, and will emerge with about three-quarters of its rooms turned into luxury condominiums. [More]
Artificial intelligence is here, and now it’s hanging out in the lobby of a Hilton Hotel as a robot concierge: IBM’s AI software Watson has been put to use powering a an electronic helper focused on hospitality. [More]
Two months ago, reports from banks indicated that there may have been a credit card breach from the payment systems in on-site stores, coffee shops, and restaurants in Hilton-owned hotels. Reservation and payment systems for hotel rooms were not affected. Hilton confirmed the breach late yesterday, warning customers who had used payment cards to check their statements. [More]
Hilton Looking Into Possible Hack Attack Affecting Guests Using Credit Cards At Its Restaurants, Gift Shops
Hilton Hotels says it’s looking into a possible hack attack connected to point-of-sale registers and a variety of Hilton properties. If you bought something at a restaurant, gift shop or other store at a Hilton property recently, you should take a closer look at your credit card statements for any fraudulent activity.
Once upon a time, the hotel front desk was the go-to spot for guests who wanted something, whether it’s more towels or advice on the best spots in town to visit (and a cab to get there). You’ll still have to call for more towels at Hilton Hotels, but in a new partnership with Uber, hotel guests will now be able to schedule alerts through the HHonors app to remind them when they need to arrange a ride to check out the sights they’ve planned to see during their stay.
While it might not seem like there’s a direct link to same sex marriage and our country’s biggest businesses, even before the Supreme Court of the United States ruled today that marriage is a constitutional right for any American, many major companies came out in support of same-sex marriage, saying those rights help them do business better. Today, some of those companies — and more — spoke out in celebration of the landmark ruling.
Arriving at the door of your hotel room after a long day of traveling only to find that the key doesn’t work can be a frustrating experience. But that could be a situation of the past for guests at Hilton Hotels now that the company plans to rollout an initiative that would do away with flimsy, magnetic strip keys. [More]
Staying at the Hilton for his first-year wedding anniversary, Brian and his wife had to suffer through two different groups of fellow guests prank-calling his room, excessive noise, and a non-working air-conditioner. They did give him one free night for his troubles, but that didn’t make his experience any less unpleasant. Here’s the letter he just shot off to the CEO of Hilton Hotels and other top-ranking executives to express his dissatisfaction. It got him his entire stay refunded, a voucher for two-nights stay at any Hilton, and, holiest of holies, an apology from the manager.