Once upon a time, the hotel front desk was the go-to spot for guests who wanted something, whether it’s more towels or advice on the best spots in town to visit (and a cab to get there). You’ll still have to call for more towels at Hilton Hotels, but in a new partnership with Uber, hotel guests will now be able to schedule alerts through the HHonors app to remind them when they need to arrange a ride to check out the sights they’ve planned to see during their stay.
Due to the nature of Craig’s work, he spends about half of his nights sleeping in hotels. If you’re a hotel chain, he’s the kind of customer you would want to work hard to keep. However, Hilton doesn’t think so: since his work didn’t bring him near any Hilton properties in the last year, they canceled his rewards account and purged all 323,000 of his HHonors points.