Many call centers rely on scripts so representatives know what to do when customers call with problems. Which is fine, it’s not like people actually expect a flock of experts waiting to provide their own spin on a situation. But using a script can turn a resource into a source of confusion if the call center reps are reading off the wrong script. We’re looking at you, Healthcare.gov. [More]
Religious opposition to birth control won’t be a good enough reason for church-affiliated employers to get out of having to cover birth control for employees, according to an announcement from the Department of Secretary of Health and Human Services. Several types of companies will have an extra year to come into compliance with the edict, ushered in by the Obama administration’s health care reforms.
According to a recent study, the cost of health insurance coverage for a family of four has soared 131% since 1999. And the insurance companies continue to seek double-digit rate hikes even while profiting from peoples’ reluctance to seek medical care. Thus, as part of the Affordable Care Act, the Dept. of Health & Human Services has just issued a new to help define what constitutes an unreasonable health insurance rate increase.