Don is a relatively new Dish Network customer, and he’s annoyed. Not because he’s lost his favorite channels in a carriage fee dispute, or his rates are higher than indicated. No, his problem is a little stranger than that. Pausing or fast-forwarding any programming would make his TV’s audio go out. He describes “dozens” of calls to Dish and quite a few service calls, replacing the DVR, the Dish-supplied cables…everything. The issue went all the way up to Executive Escalations. After all of this effort and nonsense explanations that solved nothing, one tech happened to hook up component cables instead of HDMI. Hey, look at that–the audio didn’t drop out anymore! The tradeoff for this, however, is no more high-definition programming.
We’d like to believe that the packaging for this HDMI cable is the victim of poor translation or some kind of misunderstanding. We sincerely hope that no one working in the consumer electronics industry believes that digital video is susceptible to viruses, those viruses cause noises, and that you can fend them off with a nice coating of Mylar. But we’ve had to deal with the public, and know better.
If you have an extra $2,000 in your home entertainment budget, consider investing it in the 12-meter AudioQuest Coffee cable. Oh, sure, it’s not for everyone, but online customer reviews report life-changing and scientifically impossible experiences that you just can’t get with your ordinary $5 HDMI cable.
Savvy Consumerist reader know that you don’t need to shell out big bucks for the monstrously expensive HDMI cables some blue-shirted guy is pushing on you in order to get a good hi-def video signal. In fact, as long as you need less than 50 ft, cheap cables you can get at places like Monoprice, Newegg, PCH Cables, or Blue Jeans Cable will do the job just great. But for those friends and loved ones who don’t quite get it, you might want to show this them clip done in cheezy instructional video style to help drive the message home.
You already know that coat hangers sound just as good as those pricey Monster cables, but this infographic really lays out the full argument on why you should never pay more than $10 for HDMI cables. Whether it’s gold-plated connectors, EM RF interefence shileding, or “gas injected” cables, it’s all the same thing: goldbricking. There’s no reason to drop $250 on a four-foot cable.
Popular a/v cable site monoprice is back up but is not taking any new orders while it investigates the potential theft of banking information from its customers. Monoprice took its site offline this weekend after a few customers complained that credit cards they used at the site had fraudulent charges.
Adam writes in with a reminder for those of you who got a new TV, Blu-Ray player, or video game system this holiday season: you don’t need to spend a fortune on fancy HDMI cables.
CBC Marketplace compared Monster cables with a midrange and a $12 HDMI cable. Both to the naked eye and to a computerized hardware test all the cable performed flawlessly. The only difference was the price. [CBC Marketplace]
The Monster Cables Public Relations department sent in a two-page response to our post, “Monster Cables, Monster Ripoff. Without a shadow of a doubt, this is one issue that they are definitely taking seriously. Read their official company rebuttal statement, inside…