Matthew Keys

After Mom Suffers Stroke, Comcast Tells Kids They Can’t Cancel Her Account

We’ve talked before about the grim but necessary business of having to close accounts and tie up loose ends for recently departed family members, but what about those instances when your loved one is still alive, but unable to participate in the process? [More]

Comcast Tech Tells Me He’ll Be Right Back… I’m Still Waiting

Comcast Tech Tells Me He’ll Be Right Back… I’m Still Waiting

One of the most frequent complaints we get about cable installers and techs is the blown-off appointment, wherein the tech claims they showed up at your house and you weren’t there. But here’s a story of a Comcast tech who actually showed up at a customer’s home and then skipped out before completing the job.

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