harassment

Citibank Screws Up Money Transfers, Admits Fault, Calls Us 20 Times A Day

Citibank Screws Up Money Transfers, Admits Fault, Calls Us 20 Times A Day

Henry and his wife went broke, then worked out a payment plan with Citibank to settle their debt. The idea was to be proactive in order to avoid harassment about bills they couldn’t afford.

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I Do Not Appreciate Your Drug-Pushing Calls, CVS

I Do Not Appreciate Your Drug-Pushing Calls, CVS

Josh used to get his prescriptions at CVS. He stopped when the company kept calling him, pushing more drugs, and refused to stop calling no matter who he asked. CVS seems to believe that they can annoy customers into purchasing more drugs.

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Continental Refuses To Believe Woman's Service Dog Is Real

Continental Refuses To Believe Woman's Service Dog Is Real

Continental sure has a lot of skeptical employees when it comes to customers with disabilities. Jessica tried to buy a ticket yesterday and was told no, because the ticket agent didn’t believe that Jessica’s self-trained service dog was legit.

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Video Store Guy Calls Me 8 Times About Overdue
Movies

Video Store Guy Calls Me 8 Times About Overdue Movies

Jon neglected to return a couple DVDs to the rental store on time and had to suffer the telephonic wrath of someone who bombarded him with 8 consecutive calls from both the store phone and his personal cell.

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Obsessive Debt Collectors Mixed My Roommate Up With Some
Other Guy

Obsessive Debt Collectors Mixed My Roommate Up With Some Other Guy

Curt says his roommate can’t shake a pushy debt collector who won’t get it through his head that he mixed up his identity with some guy who owes AT&T for DSL service. He contacted AT&T but the company seems unwilling/unable to call off the dogs.

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Please Make Dead Friend's Creditors Stop Calling My Mom

Please Make Dead Friend's Creditors Stop Calling My Mom

Kevin’s mom is the executor of a family friend’s estate. Chase, the company that holds this family friend’s mortgage somehow got hold of her phone number, and is now calling her incessantly, looking for…. the dead person? Chase reps claim that they’re not allowed to speak with the executor of the estate, yet they keep calling back despite pleas to leave her alone.

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Western Dental Upsells Relentlessly, Then Pulls Dirty Trick With Billing

Western Dental Upsells Relentlessly, Then Pulls Dirty Trick With Billing

Ryan recently went to a clinic operated by Western Dental Centers, a franchise that operates in California, Arizona and Nevada, and now he regrets that decision. He writes that first he was forced to endure $800 worth of upsells while he was stuck in the chair, even though he was just going in for a cleaning. What happened with billing, though, was worse and may lead to lasting credit issues.

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Help! AFLAC's Recruiters Won't Stop Stalking Me

Help! AFLAC's Recruiters Won't Stop Stalking Me

Elliot has a unique problem in this recession. He tells Consumerist that recruiters claiming to represent the insurance company AFLAC have been calling, emailing, and otherwise harassing him and other people he knows who are looking for work. He doesn’t want to work for AFLAC. How can he make them stop calling?

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Target Point Consulting Calls Stranger At Home To Insult Him

Target Point Consulting Calls Stranger At Home To Insult Him

Jon says someone called him earlier this month and claimed to be from a company called Target Point Consulting, and asked Jon to answer a survey. When Jon said no and asked how the caller got his number, which is on the Do Not Call list, things got interesting.

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AmEx Keeps Bugging My Coworker To Track Me Down

AmEx Keeps Bugging My Coworker To Track Me Down

David owes a bundle to American Express, but wishes the company would keep the debt between them. Instead, he says AmEx is calling around on him, tracking down a coworker in order to harass David into paying up.

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Verizon Bill Collector Threatens To Blow Up Man's House

Verizon Bill Collector Threatens To Blow Up Man's House

A man in New Mexico is suing Verizon Wireless over a series of harassing phone calls made by Verizon bill collectors last year. The man, Al Burrows, says the calls were concerning a relative’s unpaid cellphone bill. When he hung up on one of them, the disconnected Verizon rep called back, said she knew where Burrows lived, and added, “I am gonna blow your mother fucking house up.”

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Fix Mortgage Errors By Promising The CSR "Phone Fun," At Least At Wells Fargo

Fix Mortgage Errors By Promising The CSR "Phone Fun," At Least At Wells Fargo

According to a lawsuit filed in New Jersey, a CSR at Wells Fargo’s Home Mortgage Division refused to correct a payment error for Jamie Nelson unless she had some “phone fun” with him first. Phone fun, in this case, seemed to mean naked pics of the woman. She’s suing for emotional distress, since you can’t take someone to court simply for being a skeevy jackass. Wells Fargo says they’re taking the allegations seriously.

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Rent-A-Center Settles With Washington Attorney General Over
Customer Abuse Claims

Rent-A-Center Settles With Washington Attorney General Over Customer Abuse Claims

Rent-A-Center, the furniture/appliance rent-to-own company (“For When You Want to Piss Away Your Paycheck!”), has settled with the Washington Attorney General’s Office over charges that its employees harassed customers who were late on payments. Last year, the company’s employees in Washington were accused of trying to kick in one customer’s door and threatening another one with jail, among other things.

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Infomercial Pest Kevin Trudeau Jailed For 30 Days For Urging Followers To Annoy Judge

Infomercial Pest Kevin Trudeau Jailed For 30 Days For Urging Followers To Annoy Judge

Kevin Trudeau, a diet and disease cure-all peddler who has a rich history with the FTC, just earned himself a fat 30 days in jail for encouraging his fans and followers to email a U.S. District Judge. Last Wednesday, Trudeau posted a request on his website asking supporters to email the judge who is presiding over an FTC civil suit against him. The idea, apparently, was for Trudeau’s happy customers to convince Judge Robert Gettleman to go easy on the pitchman. Instead, it had the opposite effect.

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Continental Gate Agent Tells Passenger She Thinks Her Mental Illness Is Fake

Continental Gate Agent Tells Passenger She Thinks Her Mental Illness Is Fake

Laura has a pretty good description of what an anxiety attack feels like to her: “First, your chest starts to feel tight, like you are wearing a corset. You can’t breathe properly, your heart rate starts to skyrocket, causing a pounding feeling. It’s very out-of-body. You can’t figure out what’s going on. It’s like being trapped by your brain into a tight corner.” If the skeptical gate agent for Continental had ever experienced this–or had just been given adequate training for dealing with passengers with disabilities–maybe she wouldn’t have told Laura her doctor’s note looked fake, or asked her to stay put when Laura said she needed to get her meds.

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Giant Supermarket Wants To See Your Receipt After You Get In Your Car

Giant Supermarket Wants To See Your Receipt After You Get In Your Car

Big box retailers checking receipts is old news. How about getting the suspected shoplifter treatment at a supermarket instead? Even better, how would you like having a security guard knock on your car window, and tell you that you’re on private property when you tell him you don’t have to show anything?

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Ulta District Manager Apologizes For "No Writing Anything Down" Policy

Ulta District Manager Apologizes For "No Writing Anything Down" Policy

Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta.

Am I Responsible For My Parents' Debt?

Am I Responsible For My Parents' Debt?

Jay’s parents have gotten quite, uh, spendy with their retirement income, and now they’ve got a lot of debt they can’t pay off. This has become Jay’s problem not because he’s a party to any of the debt, but because they’ve put him down as a reference and now bill collectors are harassing him.