You know how there are those people who, no matter what job they have, somehow retain a cheery outlook? And if you’re grumpy like me you wish they’d go away, but secretly you marvel at how they spread cheer to everyone around them and make the day more pleasant? Well, that’s one thing you’ll no longer find at a Burger King in a Concord, NH, mall. The district manager put a stop to it.
Want to know the secret to Comcast’s success? No, it’s not high rates, poor service or random porn broadcasts. It’s much more basic: The company’s employees just love working there, and want to share their love with customers. Yay!
As the economy tanks, we keep seeing examples of companies cutting more corners on customer service, and especially becoming less cooperative when it comes to resolving a problem that involves billing. That’s why it’s nice to see a business not only respond quickly, but in favor of the customer. (It’s probably no surprise to you that it’s a small business and not a corporation.)
Here’s a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because!
Joe wants to thank American Express for fixing an incorrect charge on his bill even though he completely forgot to send in the paperwork. Aw!
Netflix was having some serious shipping and website problems Monday, and today our inbox is flooded with happy customers asking us to congratulate Netflix. Why?
Remember “Mr. Pants,” the guy that was canceling Comcast? Well, a Biblical-grade swarm of technicians descended upon his home like locusts with service trucks. So he’s keeping them.
Reader Marcy writes to tell us about Illuminations candles and their excellent customer service.
We love getting tips about nice things happening to good people. No, really. We do. American Airlines misplaced the flight crew for one of our readers’ flights, delaying he and his wife for a really, really long time at O’Hare. Then the magic happened. Without complaining, or contacting American Airlines in any way, Larry got the following email.
Does anyone want to make one of these for us? Follow the Consumerist way! —MEGHANN MARCO
Our favorite? “Wardrobing.” This is the retail industry term describing the practice of a consumer wearing a piece of clothing once and returning it; it’s especially common with prom and other special-occasion attire. Yay for girls at a dance with the tag still on the dress. This was probably pretty common at our prom, which we did not attend. Actually, never mind that, the dresses probably still had the security tags on, if you know what we mean. —MEGHANN MARCO
If you’ve got something on layaway at Walmart, this Friday is your last day to pick it up. Of the major retailers, Kmart still supports layaway.