Last week, we shared Francis’s story of a package mixup at Levi’s. The company sent him the wrong box, and customer service reps seemed more worried about getting the incorrect package back than about making sure that his order was correct. Francis wrote to us, but shortly afterward he sent the same message to every Levi’s PR contact he could find–and heard back within the hour from a wonderfully helpful employee in the Corporate Affairs department. Yay! We love happy endings.
By December 15, 2010