Yesterday, we shared the story of Norma, whose new Thinkpad notebook computer from Newegg had a serious display glitch after only a few days of use. She sent the defective computer back, only to be told that they wouldn’t exchange it because she had installed Linux. “This voids Newegg warranty,” the RMA department told her in an e-mail. “Unit cannot be accepted or resold as received.” We reached out to Newegg for clarification, and they told us that this is not their policy, and they do accept computers back after the operating system has been upgraded or changed. Yay?
By June 13, 2012