For the first time in thirteen months, Andrea can do something that seemed impossible only a few weeks ago. She can surf over to YouTube, select a video, and have it play.For most people, this wouldn’t be all that amazing, but Andrea has been fighting with Comcast to get the fast data speeds that she was promised and that she needs to do her job. After a yearlong saga, how did she finally catch the attention of someone at Kabletown? Lots of blogging, a mention on Consumerist, and the heroic efforts of the Comcast Cares team. [More]
When one of your possessions goes missing, often the feeling of personal loss over something you need and use in your life trumps the anger you might feel toward a thief. Like maybe the perp wouldn’t take your item if he or she knew what it meant to you, but it’s gone so that’s that. But in the case of a couple who needed their stolen tandem bike and counted on it to get around, it seems the thief actually did realize he’d done wrong. [More]
The other day, we posted a little story about a happy experience at a North Carolina Red Robin. Since then, we’ve made contact with the actual manager from the story who explains why this isn’t that big a deal — but why so many people are interested in the story. [More]
For more than 20 years, Consumerist reader Carl has been flying on Southwest Airlines, and he’s been a frequent customer of the carrier for around 15 years. [More]
Not so long ago, in a fit of pleasantness, we asked readers to write in with stories of companies and employees who had gone above and beyond in providing customer service. We’re happy to say we drastically underestimated how many of you would respond. [More]
Back in September, the K. family were planning their end-of-year getaway from New York to Florida. But only days before they were set to travel to warmer climes, the Ks realized they had made a huge goof that could cost them a lot of money. [More]
You may remember reader Linda, who ordered a computer from Kmart with 2-day shipping as a Christmas gift for her mother. Kmart’s idea of “2-day shipping” that they charge extra for turned out to be “2-week shipping” once they actually got around to shipping the computer. That wouldn’t be so bad if it weren’t, you know, a Christmas gift, and if Kmart planned to ship it before December 24th. Based on the information in the post, the nice people at Kmart’s executive customer relations department tracked Linda down, which is impressive and only a little bit unnerving.
Remember the Black Friday deal at Sam’s Club where too many orders came in for the best deals, and there wasn’t enough merchandise to fill them all? Well, Sam’s Club is doing the right thing for those customers, reinstating the canceled orders and even sending free memberships and gift cards to customers who went and found the same items elsewhere. [More]
Most cases of ID theft and credit/debit card fraud involve the thief going whole-hog on the victim’s account, spending as much as they can in a very short period of time. But what happens when that fraudulent activity isn’t enough to set off alarm bells at the bank? [More]
We often write about oddball, 1-in-1,000 customer service horror stories. For most consumers, their feelings about a company is often related to how it responds to everyday concerns and complaints. [More]
We’ve often mused about what we’d do if we were to stumble on a whole lot of cash, seemingly without any owner to claim it. Maybe sneak a few bills? Quietly tuck it all away and pretend like it never happened? We couldn’t, we just couldn’t. And when a bus driver in Vienna found a shopping bag filled with 390,000 euros ($509,700) in cash, he did the right thing, too. [More]
Alexa’s boyfriend got an iPad for Christmas from his mother. Well, that’s not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did. [More]
When Consumerist reader and New Jersey resident Brian lost power for nearly a week following Hurricane Sandy, he also thought his plans to craft some homemade coffee ice cream for Thanksgiving had gone kaput too. [More]
Earlier this week, we shared the story of reader Michael, who bought a pricey 3-D smart television from Amazon. His family thought it was pretty awesome until the set’s remote would no longer work. A few different repair teams weren’t able to make the TV and its remote work together permanently. Would he be left with a great big TV set that he couldn’t even use to watch YouTube videos? Sure, that’s a first world problem, but consumers deserve to get what they pay for. We posted about Michael and his TV. Coincidentally, after the post went up LG contacted him with a resolution.
Micahel’s new Macbook had a very unusual flaw. Whenever it was connected to his home network, it would take out his modem. Unfortunately, it didn’t take the whole Apple Store’s network down, so he wasn’t able to replicate the problem for the Geniuses. After five trips and a variety of repairs, Apple finally gave up…and gave him a brand new MacBook.
A California woman says she was just watching TV one night when her Comcast cable box suddenly exploded, followed by her TV shutting itself off, never to turn on again. [More]
Consumerist reader Scott is a big fan of the noodle bowls made by the folks at Nongshim America. But when he recently went to heat up a bowl, he was let down by the half-full product he encountered. The way the company responded certainly made up for the disappointment. [More]
Before the flight to his new home in California, Jack the cat escaped from his travel carrier and disappeared into John F. Kennedy Airport. The airline organized searches and put out food, and animal lovers all over the world helped in any way they could, from performing their own searches of the airport and nearby neighborhoods to getting word out to employees of nearby businesses and other airlines. We’re happy to report that Jack has been found. In two months, he apparently never left the airport.