When a product advertises that you can assemble it in 10 minutes, should you take their word for it? Our wrench-wielding colleagues down the hall at Consumer Reports decided to test Hamilton Beach’s claim that a customer could assemble one of their gas grills in 10 minutes, equipped with only a screwdriver, but with the help of a friend. Their verdict? The grill doesn’t take as long to assemble as similar products, but it takes more than 10 minutes. [More]
The Hamilton Beach 2-Way FlexBrew 49983 seems like a really great idea. Indeed, there are other similar coffeemakers on the market. There’s a regular drip brewing setup on the left, and a K-Cup-compatible cartridge brewing system on the right. Yet our instantly-brewed colleagues down the hall at Consumer Reports say that this model is potentially dangerous because the warming plate for the drip side heats up when the instant side is in use. [More]
Jim needed to replace the gold-tone filter on his $70 Hamilton Beach coffee maker, but the filter recommended by Hamilton Beach’s website clearly didn’t fit. When Jim called to complain, a customer service representative insisted that Jim’s coffee maker didn’t come with a gold-tone filter, and that if Jim thought otherwise, he was entirely out of luck and would need to buy a new machine.