Carla is pretty angry at Godiva because the chocolatier won’t take her complaint seriously. She says she cracked both a porcelain veneer and the tooth underneath on a chocolate covered pretzel last October, and Godiva has told her, “We sent you an apology gift, what more do you want?”
Hannah tells Consumerist received an unexpected present over the holidays: a brown plastic shard inside the Godiva chocolate she was eating. She contacted Godiva, and after the company checked out the incident, she received a box in the mail that contained four times as much chocolate as she had originally purchased. It’s paying it forward, but with more calories. Lots and lots of calories.