giving credit where it’s due

Should Cable Companies Credit You For Outages You Didn't Complain About?

Should Cable Companies Credit You For Outages You Didn't Complain About?

There’s that old question that asks: If a tree falls in a forest and no one is around to hear it, does it make a sound? But in the world of Consumerist, a more appropriate query might be: If the cable goes out for a few hours and customers don’t notice, should they get refunds anyway?

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