In the retail shopping realm, there are few things worse than running up against an employee who is not only mistaken about his or her store’s policies, but insists that you are the one who does not understand the finer points of that retailer’s rules. [More]
gift receipts
Some Walmarts Still Short-Changing Customers On Gift Receipt Returns
By 2.12.13
Nearly two years after Walmart stores were first caught short-changing customers who returned items using gift receipts, and following numerous later reports that the practice was continuing, it looks like some Walmarts have just not gotten the message. [More]
At Sports Authority, A Gift Receipt Doesn’t Mean Much
By 1.3.13
Marjorie received a Christmas gift from her sister from Sports Authority, and needs to take it back. No big deal: that’s why her sister included a gift receipt. The problem is that the item’s price has dropped, likely because it’s on clearance, and they want to give Marjorie $77 when her sister paid $101. That’s funny, because that’s against the chain’s stated holiday season return policy…on the web site. In retail stores, who knows? [More]
Best Buy Screws Up Gift Return, Causes Family Awkwardness
By 1.3.12
Whenever we post a Best Buy story, commenters scold the tipster: don’t they read the site? They should have known better than to shop at Best Buy in the first place! It’s impossible (I hope) to blame Todd, though–his mother-in-law bought him a gadget gift there. A car dock for the wrong type of smartphone, along with a gift receipt. This should have been a smooth and simple transaction, right? Of course not. [More]
How An Attempt To Return TV To Best Buy Left Man With No TV And No Refund
By 12.20.11
Eli thought he could just walk into a Best Buy with a TV and a gift receipt and walk out with a refund or store credit. But this is Best Buy, where nothing ever ends up the way it’s supposed to. [More]
How To Be A Return-Friendly Shopper This Holiday Season
By 12.19.11
You may think you’ve bought the perfect gift for everyone on your list, but at least some of your recipients are likely to disagree: Last holiday season, nearly one in seven adults returned a gift within the first two weeks after Christmas. And many shoppers make it harder for them by leaving out gift receipts or failing to look into retail return policies. [More]
Walmart Continues To Short-Change Customers On Gift Receipts
By 11.23.11
It’s been six months since reporters in California first caught several Walmart stores offering insufficient refunds on items returned with gift receipts. And then they confirmed two months ago that it was still going at Walmart’s across the country. In spite of all this evidence that the nation’s largest retailer needs to fix its gift receipt system, customers are still being screwed over when they try to return a gift. [More]
Walmart Still Short-Changing Customers On Gift Receipt Returns
By 9.20.11
Back in May, an investigation by CBS Sacramento found that a number of Walmart stores were short-changing customers with gift receipts when they tried to make returns or exchanges. And though the nation’s largest retailer said at the time that this was not store policy and it would “be communicating with our store associates to reinforce our practice,” it appears as if this message hasn’t gotten through. [More]
Walmart Caught Shortchanging Customers With Gift Receipts
By 5.13.11
Next time you return an item to Walmart using a gift receipt, make sure to check your change. You could be getting less than you deserve and not even know it, reports CBS Sacramento. The problem is if the item goes on sale after it was bought. Poorly trained cashiers will refund the sale price instead of the original price. And because gift receipts are generally set up so that they don’t list the price the item was bought for, the person making the return isn’t even aware that they should be getting more back. [More]
Get A Gift From Target? Guard The Receipt Carefully
By 12.23.10
When giving or receiving gifts from Target, keep careful track of the gift receipt. If you don’t, the store’s policies might cause you to lose some money, then feel some rage. That’s what happened to Chris when he exchanged a set of sheets that were the wrong size. Even though he swapped them for a smaller (and thus cheaper) set, he had to pay Target extra for the privilege. [More]
Borders Tells Me Returns And Exchanges Are The Same, I Can Do Neither
By 8.10.10
Quadmama wanted to exchange a pair of books she received as gifts, but the manager stonewalled her because she was 60 days outside of the return window. When Quadmama reiterated that she wanted to exchange the books for replacements, not return them for money, the manager told her that for the bookstore’s policy purposes, a return is the same as an exchange. [More]
Man Finally Gets His $130 Back From Circuit City
By 11.4.08
In an update and conclusion, reader Sean let us know he finally got satisfaction regarding his story that we posted, “Circuit City Credits Wrong Card For $130 Return, Sends You Away With Nothing.”
