Over the past several weeks, United Airlines has taken steps to put an April 9 incident in which a passenger was violently removed from a flight behind it: revising crew travel policies, discontinuing the use of law enforcement to remove passengers, compensating passengers on the controversial flight, and, of course, issuing several apologies. Now the airline is revamping how it compensates passengers being bumped from flights and answering lingering questions from lawmakers. [More]
