garden of discontent 2014


ProFlowers Reaches Out Before I Complain About Missed Valentine’s Day Delivery

We’ve criticized ProFlowers a lot over the years, even dedicating an entire post to the company’s screwups last Valentine’s Day and inflicting the classic Margaret Saga on the world. It’s only fair that we give the company credit when they do well, though, and this year they captured at least one customer’s heart by apologizing before customers spent an hour on hold or tweeted the company. [More]

Janet Ulliott

1-800-Flowers Botches Valentine’s Day Delivery, Sends $20 Apology Vouchers

The sheer volume of orders of gifts delivered on Valentine’s Day means that someone will inevitably be unhappy with what they receive…or don’t receive. 1-800-Flowers customers were upset about the non-delivery, late delivery, or utter crappiness of their orders. [More]


Blame Nature, Not Your Lover, If Valentine’s Day Flowers Don’t Show

Friday is Valentine’s Day, the annual Festival of Pink and Red Dead Plants and Sometimes Chocolate. This year, the timing of the holiday poses a special challenge to florists and other gift-deliverers: The 14th falls on a Friday, and the next business day is a federal holiday when many workplaces close. That’s tricky enough, but what about the blast of ice and snow currently threatening much of the country? [More]