We often hear from people who vow that they’ll never shop at GameStop again after one last straw of a terrible shopping experience. They’re usually not ex-employees, though. Marisa used to work at GameStop. It was a while ago: before, she claims, staffers were encouraged to sell quite so aggressively. Advanced sales techniques and even exceptionally good interpersonal skills aren’t required for employment at GameStop, or so we hear. Marisa’s experience annoyed even someone who used to spend hours in the store, though. That says something. She’s all irrational and expected staffers to know something about games.
If you’ve ever wondered why we don’t post more pleasant stories about GameStop, it’s because we don’t get many positive stories about the video game retailer. So when one reader wrote in to share the tale of a GameStop that went the extra mile to solve a $500 issue, our ears perked up.
AC used to shop at Gamestop a lot, but has vowed not to go back. Why? Somehow, the odds caught up with him and he has ended up with three defective Nintendo DSes in a row, all purchased from the same store. Return a defective one, get another. Return a defective one, get another. Not wanting to continue the cycle, he sent this letter to GameStop more than a week ago. They have not responded.
The game Brett wanted for his computer is compatible with both Windows and MacOS, in theory. He went to GameStop to buy a physical copy, and learned that he had to buy it as a download instead. They sold him a download code and he went home to get his new game. That’s when he learned that GameStop’s Impulse download platform might sell Mac-compatible games, but the program itself is Windows-only. Brett wants to warn other gamers…and to vent.
While some experienced buyers of used video games may know that the “free additional content” burst on game’s packaging probably only applied to the original purchase of the game. But as part of a class-action settlement announced earlier today, GameStop stores in California will now alert buyers that any additional downloadable content (aka DLC) will likely have to be purchased separately.
With all other remaining contenders having had their time trying to shoot each other with crossbows or burn each other alive with wildfire in the vast, Worst Company In America Hunger Games arena, Round Two comes to a close with this match-up between two reviled retailers.
The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue.
Everyone else might be thanking God it’s Friday, but not the companies that had to start off their weekend by beating the ever-loving crud out of each other in the Worst Company America Thunderdome.
There’s nothing illegal about re-selling your used video games, but some state and local governments have now begun including your old games on the list of items that require buyers to take down detailed information about you in order to track the purchase.
Considering that so much of the retail theft that occurs each year is a result of sticky-fingered employees, some stores like GameStop have apparently instituted policies that require staffers to be checked for pilfered product when they go to take a break during the workday. But one employee at the video game chain says these breaks cut into the amount of time allotted for mandatory lunch and rest breaks — and he’s suing to get paid for that time.
Two months ago, Nathan took advantage of a Newegg promotion for $10 off his pre-order of the collector’s edition of the game Dark Souls, which was released on Tuesday. Ordering ahead and getting a discount: points for planning and for shopping prowess. The day before the game was to be released, Newegg (and other retailers, Nathan later learned) had to cancel their pre-orders because they just didn’t have enough product. This left him without a collector’s edition on release day…unless he could find one in his city, in person. Was such a feat possible? Yes, as it turns out, with some luck and the help of a heroic Gamestop employee.
Tablet computers can be many things to many different consumers: An easy way to surf the Web, a portable digital-video player, a color e-book reader, or maybe a lightweight, laptop stand-in. But would you buy a tablet just to play video games? And would you buy one from perennial Worst Company In America contestant GameStop?
This news isn’t going to garner any love for perennial Worst Company In America contestant GameStop. The video game retailer’s Field Operations Manager sent out an e-mail — which has since gone public — demanding that stores open copies of the PC version of the game to remove a coupon containing a code that allows the buyer to play the game for free via the online gaming service OnLive.
UPS claims that it has done its job: Adam’s package, a gift that his wife got for him from Gamestop, was “delivered.” And it was. Just not to him. Or to his house. Or, as far as he can determine, to anyone in his neighborhood. See, he was home, and a large brown truck is hard to miss.
Last week, we reported on the rumors of the impending release of a newer, better Nintendo Wii, along with reports that the company would be dropping the console’s price to $150 to clear inventory of the older models. Well, it’s not quite the announcement from Nintendo HQ that people have been waiting for, but a number of retailers have gone ahead and slashed Wii prices down to $170.
Patrick had a confusing experience at GameStop recently, when he bought a copy of God of War III. He asked for a new copy of the game, which was on sale, but received an unsealed copy of the game that looked more like a used game. Thanks to a sale, the price difference between new and used copies was only $2, but why did they sell him a not-so-new game in the first place?
It’s a retail riot in this afternoon’s WCIA session, with two perennial tournament qualifiers trying to prove they belong here.