Colleen’s mom bought her a thoughtful and frugal gift: a Zumba game disc for her Xbox that came from Gamefly’s selection of used games. She never got to play it, though, because it arrived not working. That’s not a problem, though, because you can always send defective items back. Right? [More]
GameFly has once again scored a win in its years-long crusade to prove that the U.S. Postal Service is treating Netflix like the popular girl while it had to pay out the nose for similar treatment. A federal appeals court ruled today that Netflix had an unfair advantage because it didn’t have to pay a penny to have its envelopes sorted by hand instead of machine, while GameFly was subject to hefty surcharges for the same treatment. [More]
Reader Andrew noticed a funny Paypal charge from Direct2Drive, a site that lets you buy computer games online and download them to your computer. Direct2Drive had helped themselves to $149.85 from his account, even though he didn’t order anything from them.
John tells Consumerist that he is having a baffling problem with Gamefly. He can’t cancel his son’s account online, but customer service is unreachable. The company keeps sending games that he doesn’t want and charging his card. What’s wrong here? Update: the account has now been closed.
Yesterday we noted that Blockbuster was launching a new DVD-by-mail rental service (which Netflix promptly one-upped by announcing a new streaming agreement), and today we’re getting tips from people that the beleaguered brick and mortar movie rental company is throwing games into the offer as well. FastCompany notes that GameFly offers around 7,000 game titles compared to Blockbuster’s library of 3,000 titles. On the other hand, Blockbuster’s rental plans start at $9/mo compared to GameFly’s $16/mo (both for one disc at a time).
Late last year we pointed out that GameFly, a Netflix-style program for video games, was beginning to develop a reputation for rotten service and slow turnaround. It looks like the United States Postal Service may be partly to blame, at least as far as GameFly is concerned. They’ve filed a complaint against the USPS over lost, stolen, and damaged discs, as well as discriminatory treatment when compared to Netflix and Blockbuster.
HackingNetflix has sent word that Blockbuster will be testing video game rentals through their Netflix-variant “TotalAccess”.
Considering the price of buying or renting video games, GameFly, a Netflix-style program for video games, seems like a useful service. According to our inbox, not so much.
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Here’s the info to escalate your complaint up to the top of the Gamefly corproate heap. Says the reader who sent this in, “I left a message and sent an email and 20 minutes later a manager called and fixed my problem in 5 minutes. It was like magic, delicious fairy sparkly consumery magic.”
Reader Ozzie points us to video game developer Ashley Cheng’s blog post about budget gaming. The tips are basic, but it’s good advice nonetheless.
Reader Greg B. writes:
Wanted to point out a bad experience I had yesterday with the Gamefly deal; [A sale we had linked to – Ed.] not the deal itself but a link they post after it which harvests all of your personal info from Gamefly (including credit card details I think) by simply submitting any e-mail address. You do get a 10 buck coupon but ugh man, I promise you my mailbox is going to be friggen’ overflowing with junk next month – this site was all sorts of sketch.
The Consumerist is technically off today, but we’re doing a bit of Boxing Day online browsing ourselves and thought we’d let you know what’s shaking, deal-wise.