Steve bought a patio set from Target, and discovered when he went to assemble it that a part was missing. No problem, he thought: either Target or the manufacturer, Smith and Hawken, would have more parts available. Well….no. As it turns out, Target bought the Smith and Hawken brand, and products under that name are now contract manufactured for Target. The products seem all right…until something goes wrong. Then, like Steve, you learn that customers are apparently Target’s quality control department for this furniture, and when something goes wrong, there are no spare parts.
I was always under the–apparently incorrect–impression that when you pay the prices that places like Restoration Hardware command for their furniture, you get some kind of guarantee along with that. Say, that if you drop eighteen grand on some beautiful weathered-finish patio furniture, that beautiful finish isn’t going to just weather itself right off the furniture in under a year. Dennis has learned that this isn’t the case.
Maybe $5,000 isn’t a lot to furniture retailer Raymour & Flanigan, but it is to Jeff and his fiancÃ©e. That’s how much they dropped on furniture during a “VIP” sale at one of their stores. Most of the furniture has been delivered and is pretty great, but the two recliners they ordered were due to arrive weeks ago, and still haven’t showed up. It’s not that the furniture isn’t there, Jeff explains. The real issue is that no one seems to care about keeping the couple updated. They would like to know when they’ll finally be getting something to sit on.
It’s easy to forget about a wobbly chair until a visitor gets stuck with it and highlights your incompetence with an offhand remark. If you’ve got a chair like that but have never mustered the time or will to fix it, maybe learning about how it’s done will give you the encouragement you need.
Cassandra had a confusing problem with Walmart. She ordered a bed frame to be delivered to her local store. She happened to order a black frame, which was more expensive than the similar (but out of stock) bronze-colored frame. When she got the box home, though, she noticed that new labels had been put over the areas on the box identifying the frame’s color. The labels identified the frame as black. The box itsef identified it as bronze. The frame inside was bronze. So who altered the box, and why?
This probably isn’t news to you, Sears, but you’ve lost another customer for good. This time, it’s reader Jeff, who had a nice experience buying a mattress at his local Sears store, but a terrible experience trying to get the mattress delivered to his house. People do not enjoy taking a vacation day from work and then not having the delivery person show up. Four times.
Susan and her husband recently made a decent-sized purchase from Raymour & Flanigan, a chain in the Northeast that sells nice quality furniture. On a return visit to make some changes to their order, they learned that the original person who helped them had to split his commission on the sale with another saleswoman who happened to key in Susan’s order while the original salesman was on a lunch break. Susan thinks this is unfair, and wants to defend the original salesman’s right to the entire commission. But is it her fight, or is that just the nature of commission sales?
FOX31 reports a family in Colorado was just chilling on the porch during a barbecue when all of a sudden their Martha Stewart glass table exploded, sending shards of tempered glass flying all over the place. The son and his girlfriend bled from cuts and lacerations after they were hit by the glass. This is a line of tables that have racked up similar exploding glass complaints for years and though they are not being sold any more, there are some still out there in people’s homes, ticking glass bombs waiting to go off.
Furniture shopping can be a daunting, and often expensive, process. But, unless you like the feel of sleeping, sitting and eating off your floor, it’s a process we all must endure.
Crafty gal Suz went a little nuts and decided to turn two chest of drawers into a bed. Measure carefully, saw them in half, throw a mattress on top, and boom, you’ve got yourself a DIY captain’s bed. She walks you through how she did it, so you can play the home version of the furniture remix game.
Cocon is a chair with a built-in sleeping bag. I have not tested it, but I’m personally intrigued by the concept. It looks extra cozy. This would be awesome for when you are lazing around and realize you would really like to have a blanket or a sleeping bag, but don’t want to have to get up and pull it out of the closet. Never fret, you’re already sitting in it! Zip up and snuggle down for a long-winter’s coma.
From certified pre-owned cars to refurbished electronics to sporting tickets, there has been a growing trend of businesses trying to cash in on secondary markets for their products. The latest example is Ikea, which recently got into the business of selling its own used furniture online in its homeland of Sweden.
Kyle just emailed us a recap of his successful haggling adventure at Target this past weekend. If you’re afraid to try haggling at a big chain store, check out his story for an example of how to make it pleasant for all parties involved; the goal is to approach it as a negotiation where everyone wins, not as a zero-sum competition.
A Slate reporter was bowled over by the pungent chemical aroma her new IKEA sofa emitted after she took of the package. She carved off a little piece of the mattress foam and sent it to a lab, which found it contained a funky flame retardant called “chlorinated tris.” This is interesting as brominated tris was banned from children’s sleepwear in 1977 after studies showed it was a skin-absorbable carcinogenic.
All Matthew wants to do is go to sleep, but Ikea is keeping him up at night by making him search far and wide for several extra pieces he and his partner need to complete their bed.
Have you ever secretly wished that the subway platform you were waiting on could be transformed into a comfy living room? Or at least a living room furnished by IKEA? For another week, you can experience just that in four stops on Paris’s MÃ©tro system. Instead of molded plastic seats, have a seat on an Ektorp couch!
Rent-A-Center, the furniture/appliance rent-to-own company (“For When You Want to Piss Away Your Paycheck!”), has settled with the Washington Attorney General’s Office over charges that its employees harassed customers who were late on payments. Last year, the company’s employees in Washington were accused of trying to kick in one customer’s door and threatening another one with jail, among other things.