From the Consumerist phone tipline: Reader Jonathan ordered a Jawbone headset from Amazon packaged in the company’s exciting “frustration-free” packaging. Unfortunately, in this case, “frustration-free” means “AC adapter-free,” and the best Amazon can do is to take the item back for a refund.
Tom wishes Amazon would use better packaging when it comes to shipping things like hard drives. Their “frustration-free packaging” is meant to save shoppers from dealing with blister packs and unnecessary boxes. For the Western Digital hard drive Tom was trying to buy, it meant bouncing around a half-empty box from the fulfillment facility to his doorstep, where it arrived broken. Twice.